Listening Effectively

Slides:



Advertisements
Similar presentations
Critical Listening and Feedback ECE 3940 Megan OByrne – CLEAR 17 September 09.
Advertisements

Adler/Rodman Copyright © 2006 by Oxford University Press, Inc.
Effective Listening Group No-8
The Art of Listening.
EN503 9/8-12.
Listening “Seek first to understand… Then to be understood.”
1 Chapter 7 Listening Listening Inter-Act, 13 th Edition Inter-Act, 13 th Edition.
Stephen E. Lucas C H A P T E R McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved. 3 3 Listening.
Listening “Seek first to understand… Then to be understood.”
Copyright © Allyn & Bacon 2009 Public Speaking: An Audience-Centered Approach – 7 th edition Chapter 4 Listening To Speeches This multimedia product and.
LCCC ENG 111 KimAlyse Popkave, M.Ed., CMI, CPPC Instructor1.
2 Interpersonal InterpersonalLISTENING Fast Facts About Listening We listen at wpm, think at wpm 75% of the time we are distracted,
Listening Skills Rutherford County Communication & Conflict Resolution Training Series.
Communication and Active Listening Essential Tools for the Community Ambassador.
Chapter 5 Objectives Describe the listening process
By Prof. Patterson Listening. Listening is an important skill.
Speech Fundamentals Chapter 4: Listening.
Listening Chapter Five. After completing this chapter, you will be able to define listening and effective listening explain the steps in the listening.
COMMUNICATION SKILLS.
Communication Skills Second Vice District Governor Training.
Lesson D2-2 Understanding Effective Communication Techniques.
Obj.1.03 Practice interpersonal skills Ms. Jessica Edwards, M.A.Ed.
INTRODUCTION TO PUBLIC SPEECH GETTING STARTED A journey of a thousand miles begins with a single step. - Chinese Proverb.
Effective Public Speaking Chapter # 3 Setting the Scene for Community in a Diverse Culture.
Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.
Day Three: Listening, Ethics & Free Speech, Evaluating Speeches by Yana Cornish Hamilton Business College.
Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.
Listening and Critical Thinking Chapter 5. Listening  Hearing “The act of receiving sound” (p. 110)“The act of receiving sound” (p. 110)  Listening.
Listening and Responding to Others
Chapter 4: Are you Listening?
Business Communication
Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College.
Unit B2-4 Employability in Agriculture/Horticulture Industry.
LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.
Listening (It’s just as important as speaking!). Listening v. Hearing What is hearing? The act of receiving sound What is listening? The 4-step process.
Chapter 6 Listening.
Listening: Accurate Receiving Chapter 6 Person to Person.
Listening. We spend more time listening, than any other communication activity.
LCCC CMN 111 KIM ALYSE POPKAVE, M.Ed., CMI, INSTRUCTOR 1 LISTENING.
Listening & Responding to Others
Communicating Effectively (1:46) Click here to launch video Click here to download print activity.
Developing Communication Skills Developing Listening Techniques.
Listening & Non-Verbal Communication Mrs. Berry 8 th Grade Medical Skills & Services.
PUBLIC SPEAKING Listening Copyright Hearing vs. Listening Paying close attention to what we hear Copyright Vibration of sound waves on eardrums.
1 Effective Listening Chapter 3. 2 Why Listening is Important Listen & confirm a person’s humanity, presence, & worth Listen & confirm a person’s humanity,
Essentials of Human Communication, 7th Edition
Chapter 5- Listening and Responding Skills
The McGraw-Hill Companies © 2009 Stephen E. Lucas. All rights reserved. chapter 3 Listening.
Effective & Active Listening Why is it important? Florey M&feature=fvwp&NR=1
Listening. Good listening paramount of some positions Importance of listening skills for a speaker Hearing vs. listening.
Chapter 5 Relationships: The Teen Years Lesson 2 Practicing Communication Skills >> Main Menu Next >> >> Chapter 5 Assessment Click for: Teacher’s notes.
Unit D2-4 Employability in Agriculture/Horticulture Industry.
©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.
Hearing: Vibration of sound waves on eardrums Listening: Paying close attention to what we hear.
© 2011 Cengage Learning. All Rights Reserved. CHAPTER 3 Listen and Analyze Speeches 3.1Listen Effectively 3.2Analyze and Evaluate Speeches.
Listening Unit 7 We spend more time listening, than any other communication activity.
Effective Communication Techniques. Interest Approach Give each student a copy of a relevant news article. Explain the importance of skimming and scanning.
Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.
Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Three: Listening in Human Communication This multimedia product and its.
WHAT IS COMMUNICATION? “giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the message communicated.
It is MORE than hearing.  the process of receiving, and responding to verbal or non-verbal messages  to hear something with thoughtful attention.
COMMUNICATIONS PROCESS
Listening Skills.
The most basic of all human needs is to be understood...
Chapter 3 Listening.
3 The list of slides allows instructors to navigate easily from topic to topic as they give presentations. To print this list: Click File on the Command.
Chapter 5 Objectives Describe the listening process
Chapter 5 Listening and Responding
Presentation transcript:

Listening Effectively Listening is an essential skill for effective communication – the point of which is to share meaning with one another Often we listen, but misunderstand, don’t remember, miss what was said or just plain don’t listen because we’re thinking of something else chapter focuses on improving your listening ability so you can better understand and retain speech material Comstock/Jupiter Images

Hearing vs. Listening Hearing – the biological process that occurs when the brain detects sound waves. Listening – the process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages.* *International Listening Association, 1996, @http://www .listen.org/ (accessed March 2, 2007). These are not the same – you must hear before you can listen When communicating 50% or more of time is spent listening Even when listening well – most remember only 50% of what they hear shortly after and 25% two days later Becoming a more effective listener requires understanding and practicing effective listening skills Why would you want to do this? Besides for this class… 80% of top-level North American executives believe listening is one of the most important skills needed in the corporate environment mistakes happen and can cost companies money when employees and leaders/managers aren’t listening effectively both sides of the spectrum – employees not listening and manager/leaders not listening to employees 2

Chapter Sections Five different types of listening Improving your listening skills Guidelines for providing a constructive and ethical speech critique 3

Five Different Types of Listening Chapter Section 1 Five Different Types of Listening 4

Types of Listening Empathic – to be a sounding board to help a friend sort through feelings. Comprehensive – to understand, remember, and recall what has been said. Critical – to evaluate the worth of a message. Comprehensive example – professor, training seminars, weatherman Critical example – when listening to a salesman 5

Types of Listening (cont.) Appreciative – to enjoy the thoughts and experiences of others. Discriminative – to understand the speaker’s meaning conveyed beyond the words themselves. Appreciative – listening to music or those we enjoy listening to Discriminative – non-verbal cues (rate pitch, inflection, gestures) example – doctor revealing test results 6

Improving Your Listening Skills Chapter Section 2 Improving Your Listening Skills Complex psychological process made up of 5 steps. We’ll cover ways to improve your listening in each step. 7

The Five Steps of Effective Listening Attending, Understanding, Remembering, Evaluating, and Responding to the message. Discovery Channel / Everett Collection 8

Attending to the Speech Attending - paying attention to what the speaker is saying regardless of extraneous interferences. Get physically ready to listen, Resist mental distractions while you listen, Suspend judgment while you hear the speaker out, and Identify the benefits of attending to the speaker’s words. people speak at a rate of 120 to 150wpm, but brain understands 400-800 wpm attention span for most is only 20 minutes 4 techniques to improve attending: get physically ready – sit up, lean forward, make eye contact and stop any random movements resist mental distraction while you listen don’t judge while speaker is speaking – work hard to listen and understand speaker’s position identify the benefits of listening to the speaker’s words how will the information be useful to you? 9

Understanding and Remembering Understanding – the ability to assign accurate meaning to what was said. Remembering – to be able to retain and recall information we have heard. To facilitate understanding and remembering - good listening techniques should be employed. 10

Five Listening Techniques Determine the speaker’s organization, Ask questions, Silently paraphrase key information, Observe nonverbal cues, and Take good notes. Determine the speaker’s organization – to establish a framework for understanding and remembering information speech goal, main points and key details Ask questions – to help identify key aspects of the speech and to determine whether enough information was presented make notes during the speech and ask those that weren’t answered at the end Silently paraphrase key information not repeating what was said, but putting it into your own words (paraphrase) Observe nonverbal cues – notice where and how the speaker is attempting to use tone of voice, facial expressions and gestures to emphasize important points Take good notes – makes you a more active listener and you can go back to them if needed 11

Evaluating and Responding Evaluating - to critically analyze what is said to determine its truthfulness, utility, and trustworthiness. Responding - to provide feedback to the speaker about what is being said. Evaluate to make sure you don’t just go along with what’s being said. It needs to make sense to you and your beliefs. Responding usually happens non-verbally through behaviors (smiling, nodding and applauding) 12

Effective vs. Ineffective Listening 15

Guidelines for Constructive Critiques Chapter Section Three Guidelines for Constructive Critiques An analysis of a presentation that evaluates how well a speaker meets a specific speaking goal and offers recommendations for how it could be improved There are 4 elements You will be required to do this as one of your writing assignments 13

Four Guidelines for Constructive Critique Communicate specific observations, Begin with positive observations before stating constructive criticisms, Explain how and why the observed behavior affected the speech, and Using “I” rather than “you” language, so you make it clear you are expressing your perception and not some absolute “Truth.” Be specific not general – that doesn’t provide meaningful feedback 14

Content of Speech Constructive critiques offer observations about a speech’s content, structure and delivery Comments on content focus on what the speaker said and an analysis of the topic and supporting material 16

Structure of Speech Comments on structure focus on both the overall structure (macrostructure) and wording (microstructure) of the speech 17

Delivery of Speech Comments on delivery focus on how the speaker used his or her voice and body As a public speaker, you can also complete a self-critique after each speech to help reduce anxiety through cognitive restructuring note one or two specific things done well in terms of content, structure and delivery consider one thing that you will improve for your next speech 18

Do a Constructive Critique In Slide Show Mode, click on the box to view the video. 19

Websites Listening process http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm Listener etiquette http://www.nvcc.edu/home/npeck/spd100/etiquette.htm 20