ISC Networking & Telecommunications Migrating from Centrex to IP Telephony at Penn EDUCAUSE MARC 2006 Melissa Muth & Dawn Augustino University of Pennsylvania.

Slides:

Advertisements

Similar presentations

Project Management Methodology for IT How much is too much? It depends! Copyright John Barden, David Allen, Doug Ryan This work is the intellectual.

Advertisements

Copyright Kathy J. Lang and Ed Mahon, This work is the intellectual property of the authors. Permission is granted for this material to be shared.

What Does the Net Generation Expect From Us? SAC August 8, 2005 SAC August 8, 2005 Copyright © 2005, Joel L. Hartman. This work is the intellectual property.

© Copyright Computer Lab Solutions All rights reserved. Do you need usage information about your computer labs? Copyright Computer Lab Solutions.

Cut Costs and Increase Productivity in your IT Organization with Effective Computer and Network Monitoring. Copyright © T3 Software Builders, Inc 2004.

2005 Educause Midwest Regional Conference1 Pre-ERP IT Organization ( )

Disaster Recovery Planning Because It’s Time! Copyright Columbia University and Bentley College, This work is the intellectual property of the author.

Copyright Princeton University This work is the intellectual property of Princeton University. Permission is granted for this material to be shared.

University of Notre Dame Office of Information Technologies March 26, Maintaining the Right Balance Using the Project Charter to Set IT Project Prioritization.

Copyright Brian T. Huntley and Tim Antonowicz 2007 This work is the intellectual property of the authors. Permission is granted for this material to be.

Purdue University Calumet Enrollment Services Center Integrated Service Delivery In-person and on the Web Beth Pellicciotti Assistant Vice Chancellor Academic.

Copyright Jill M. Forrester This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial,

Educause Security 2007ISC Information Security Copyright Joshua Beeman, This work is the intellectual property of the author. Permission is granted.

Serving the Research Mission: An Approach to Central IT’s Role Matthew Stock University at Buffalo.

Project Governance: Avoiding “Administrivia” Lisa Kosanovich Project Manager Center for Instructional Design Brigham Young University

The Journey Toward 24/7 IT Monitoring University of North Carolina at Greensboro Design and Build of Network Operations Center Copyright Thomas M. Sheriff,

UWM CIO Office A Collaborative Process for IT Training and Development Copyright UW-Milwaukee, This work is the intellectual property of the author.

Pam Downs Ajay Gupta The Pennsylvania Prince George’s State University Community College "Copyright Penn State University This work is the intellectual.

Copyright Statement © Jason Rhode and Carol Scheidenhelm This work is the intellectual property of the authors. Permission is granted for this material.

Copyright C. Grier Yartz This work is the intellectual property of the author. Permission is granted for this material to be shared.

Steve Neiheisel Industry Consultant Creating a Technology Forum for the Whole Campus Presented by Executive Services of Jenzabar (c) Copyright 2006 Jenzabar,

Making the Pieces Fit Together Barbara Draude, Director, Academic and Instructional Technology Services Middle Tennessee State University Lisa Rogers,

Dr. Andrea Henne Dean, Online & Distributed Learning San Diego Community College District Real-World Strategies Changing your Course Management System.

Copyright Copyright Alayna Wadleigh and Blaine Hensley This work is the intellectual property of the author. Permission is granted for this material.

Copyright Dong Chen, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial,

Developing Professional Leaders Georgia Institute of Technology Linda A. Cabot, Director, OIT/ITS EDUCAUSE Midwest Regional 2006 Copyright Linda A. Cabot,

Moving Out of The Shadows: Shining a Light on Data David Rotman Director of Computer Services Mark Mazelin Web Development Coordinator Copyright David.

Jumping Into the Frying Pan Lessons learned deploying and supporting Sakai in a liberal arts environment Mary P. Glackin & Julie Habjan Boisselle Mount.

So You Want to Switch Course Management Systems? We Have! Come Find Out What We’ve Learned. Copyright University of Okahoma This work is the intellectual.

Information Security Governance in Higher Education Policy2004 The EDUCAUSE Policy Conference Gordon Wishon EDUCAUSE/Internet 2 Security Task Force This.

Haute Software: Juggling Open Source and Vendor Software Jeshua Pacifici, Manager, Learning Systems Kim Gausepohl, Assistant Manager, Online Course Systems.

Unified Messaging at Williams College A Cost Model Analysis By Mark Berman Copyright Mark Berman, This work is the intellectual property of the author.

Classroom Technologies Re-organization Copyright Kathy Bohnstedt, This work is the intellectual property of the author. Permission is granted for.

The University of South Dakota, Palm Initiative: A Two Year Experiment ? !. Roberta Ambur, CIO Joe Collette, Manager of Internet Services Cheryl Tiahrt,

Collaborative Associate of Arts Degrees. Collaboration In thought a good idea Every one wants to be invited to the dance. Sharing sounds good. In deed.

Sharing Information and Controlling Content: Continuing Challenges for Higher Education Susanna Frederick Fischer Assistant Professor Columbus School of.

Information Technology Services 1 Copyright Copyright Marc Wallman and Theresa Semmens, This work is the intellectual property of the authors. Permission.

Internet2 Spring Member Meeting ISC Networking & Telecommunications Deke Kassabian University of Pennsylvania Internet2 Spring Member Meeting April 2007.

Copyright Michael White and Sandra Thompson, This work is the intellectual property of the author. Permission is granted for this material to be.

ISC Networking & Telecommunications Migrating from Centrex to IP Telephony at Penn Deke Kassabian University of Pennsylvania.

Voice over IP Spring LNA Meeting April 1, What is Voice over IP? n A technology for transporting integrated digital voice, video and data over IP.

Managing Intellectual Property for Distance Learning Liz Johnson Project Manager Advanced Learning Technologies Board of Regents of the University System.

Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA ERP Systems: Ongoing Support Challenges and Opportunities Copyright.

Discussion Panelists: Justin C. Klein Keane Sr. Information Security Specialist University of Pennsylvania Jonathan Hanny Application Security Specialist.

UWM CIO Office Where Did These Customizations Come From? Do We Need Them? March 14, 2007 Jill Unglaub, Senior Application Analyst Information and Media.

ON TIME, ON-BUDGET, AND BEYOND: SUCCESSFUL ERP IMPLEMENTATION AND BUDGETING MODELS Nadine Stern Vice President for Information Technology and Enrollment.

March 21, 2006 NERCOMP 2006 Worcester, Massachusetts 1 Copyright Sunny Donenfeld, This work is the intellectual property of the author. Permission.

Developing Professional Leaders Georgia Institute of Technology Linda A. Cabot, Director, ITS John Mullin, CIO, OIT Copyright Linda A. Cabot, This.

Considerations and Concerns When Moving from Commercial to Sakai Jeshua Pacifici, GEDI Assistant Director and Learning Systems Consultant.

Copyright © 2003, The University of Texas at Austin. This work is the intellectual property of the author. Permission is granted for this material to be.

NLII05 Annual Meeting Professional Development of Faculty and Instructional Technology Staff through Communities of Practice University of Memphis: Technology.

Copyright David A. Cox This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial,

Copyright [Dr. Michael Hoadley, Chat Chatterji, and John Henderson ] [2004]. This work is the intellectual property of the authors. Permission is granted.

A Strategy for Moving from Commercial to an Open Source Environment Jeshua Pacifici, GEDI Assistant Director and Learning Systems Consultant.

2007 Carnegie Mellon University 1 Copyright Kelley Anderson and Mary L. Pretz- Lawson, This work is the intellectual property of the authors. Permission.

Quickly Establishing A Workable IT Security Program EDUCAUSE Mid-Atlantic Regional Conference January 10-12, 2006 Copyright Robert E. Neale This.

Copyright Michael White and Sylvia Maxwell, This work is the intellectual property of the author. Permission is granted for this material to be shared.

© 2005 Windelberg Consulting, LLC EDUCAUSE Mid-Atlantic Regional Conference January 12-14, 2005 Outsourcing: Look Before You Marjorie Windelberg, Ph.D.

University of Southern California Identity and Access Management (IAM)

Breaking Down Barriers & Building Bridges Improves Customer Satisfaction & Efficiency Wendy Woodward | March 15, 2011 Copyright Wendy Woodward 2011.

SupportU 24x7: Implementing and Maintaining a Co-Managed Help Desk

Julian Hooker Assistant Managing Director Educause Southwest

Using Champions to Make Change Happen

Defining an IT Workflow, from Request to Support

Blaine A. Brownell, President,

University of Southern California Identity and Access Management (IAM)

Project for OnLine Instructional Support (POLIS)

myIS.neu.edu – presentation screen shots accompany:

An App A Day Copyright Tina Oestreich and Brian Yuhnke This work is the intellectual property of the author. Permission is granted for this material.

Presentation transcript:

ISC Networking & Telecommunications Migrating from Centrex to IP Telephony at Penn EDUCAUSE MARC 2006 Melissa Muth & Dawn Augustino University of Pennsylvania This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

ISC Networking & Telecommunications What is Penn? Private, Ivy League University in Philadelphia 20,000 students (undergraduate & graduate) 4,000 faculty & 13,000 staff 250 buildings 30 RDPs 23,000 phone lines 41,000 IP addresses

ISC Networking & Telecommunications Where we’ve been Networking & Telecom merger in 2000 Functional integration in 2004 Current environment: Centrex + Penn-owned cable infrastructure Why migrate? VoIP pilots –Telecom pilots w/Cisco, Broadsoft & others –Networking research on IC & presence –Open source was good fit for our environment –Piloted hosted service to meet open source gaps

ISC Networking & Telecommunications The Challenges Transitioning from pilot to production Bridging organizational gap Defining the project scope

ISC Networking & Telecommunications The Breakthrough Project launch meeting with managers & team leads Identified biggest issues Hired project manager

ISC Networking & Telecommunications Project Teams Steering Committee Technical Network Architecture Application Architecture Telephony Architecture FacilitiesProcess Installations Operations Intake Support Billing Provisioning BusinessCommunications

ISC Networking & Telecommunications Methods (Project Setup) Create working assumptions –Pilot one product –Deliver out-of-box functionality –Define scope of network architecture –Define support model Identify resources needed –Had: system admins, developers, network engineers, telecom experts –Needed: open-source telecom consultants

ISC Networking & Telecommunications Methods ( Project Setup) Implement a production pilot –Deliver production-caliber services –Use existing processes/procedures –Focus teams on specific deliverables

ISC Networking & Telecommunications Methods (Getting Started) Business team: “What services can we provide?” Technical team: “What do you need?” Solution: –Perform feature gap-analysis –Define and prioritize required features Recommendation: deliver single-line features in phases –Control costs –Manage risk

ISC Networking & Telecommunications Methods (Campus Pilot) Roll out production pilot within department Structure installations to be repetitive Train Centrex staff to be VoIP specialists Start punch-list management

ISC Networking & Telecommunications Methods (Project Planning) Fit project to time-line Prioritize and defer project deliverables –Mobility, multi-line services, hosted services –Documentation, 911, soft-clients, PoE Reevaluate assumptions and deliverables! Phase 3 Phase 1 Phase 2 Dec 2005Mar 2006Jun 2006 General Availability Phase 4 Sep 2006

ISC Networking & Telecommunications Current State of Service Production-grade –Redundant servers, gateways and PRIs –Automated monitoring (server, network, PRIs) –Single-line features, /voic integration –911 Architecture: layer 2 QoS, separate VLANs & subnets Installation, support & billing

ISC Networking & Telecommunications Successes 160 subscribers 400 scheduled to join by March Network Architecture Team Process re-engineering Disaster recovery Open-source software (SER, Asterisk)

ISC Networking & Telecommunications COMMUNICATION! Context: Staff speak different languages (data vs voice) Decisions based on consensus Incomplete information Project needs: Staff communicate Move ahead with partial consensus [Avoiding] Failures

ISC Networking & Telecommunications Strategies used: Brown-bag training Communicate decisions to all Weekly status reports to entire organization Recognize and fix issues promptly [Avoiding] Failures

ISC Networking & Telecommunications Lessons Learned Pilot one technology at a time (open-source vs. commercial) Deliver service components in phases, to compatible customers Create voice development environment Use Centrex staff to manage VoIP installations Pilot support services and involve customers early

ISC Networking & Telecommunications Make project a priority across the organization Recognize size of project and delegate Deliver a production pilot Cross-train staff, and allow time for adjustment Technology is evolving: let current state determine scope of project Pick your battles! Practice makes perfect Recommendations

ISC Networking & Telecommunications Migrating from Centrex to IP Telephony at Penn EDUCAUSE MARC 2006 Melissa Muth & Dawn Augustino University of Pennsylvania This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.