Harness the Power of your library Wednesday, March 10, 2010 Eureka! Leadership Webinar

Who we are Jamie Finley Roseville Public Library Kaye Moore San Jose Public Library Lia Hernandez Huntington Beach Public Library

Profiles of Volunteers The trend: high-level volunteers Who are they? Resume-builders Students Do-gooders! Community supporters

Online Active Passive Position titles matter Non-traditional volunteer arrangements Recruiting

Interviewing Volunteers are NOT free labor Look for a “good fit” Allow time for self-evaluation Give them a chance to say “no” Professional level interviewing Skill ≠ aptitude The “ick” factor Public perception of volunteers Avoid the firing squad! Going rogue

Building a support network Training guides Best practices Volunteer agreements Facilitate networks Invest a staff member

Reward & Retain Traditional Non-traditional Ask them! Inclusion Shared decision making

Sample Program Computer coaches & mentors How it works Two different models: First come, first served Appointments

Lessons from the Field Take me to your leader Volunteers as Program Coordinators Select a “lead” volunteer early in the game Encourage leaders to co-lead

All aboard! Fear of volunteers as “replacements” Volunteers can help the library expand its services in non-traditional ways Relationships with volunteers help deepen connections with the community

Evaluate. Evaluate. Evaluate. Customer satisfaction forms Volunteer surveys Outcome measures Evaluate statistics closely

Last Thoughts Questions?

Thanks! Jamie Finley Roseville Public Library Kaye Moore San Jose Public Library Lia Hernandez Huntington Beach Public Library