#HASummit14 Session I: What Aviation Pioneers Can Teach You About Preparing to Take Flight with Outcomes Improvement

#HASummit14 1. Each passenger builds 1 paper airplane 2. Select the best plane 3. Send the plane and pilot to Runway A 2

#HASummit14 Session I: What Aviation Pioneers Can Teach You About Preparing to Take Flight with Outcomes Improvement

#HASummit14 4 Wright Brothers Burton Brothers

#HASummit14 Wright Brothers focused on 3 Key Systems 5 Lift System Guidance System Propulsion System

#HASummit14 OUTCOMES IMPROVEMENT BEST PRACTICES ANALYTICS ADOPTION

#HASummit14 ADOPTION OUTCOMES IMPROVEMENT BEST PRACTICES ANALYTICS Catalyst ProductsCatalyst Services Catalyst Results

#HASummit14 ADOPTION OUTCOMES IMPROVEMENT BEST PRACTICES ANALYTICS Catalyst ProductsCatalyst Services Catalyst Results Enterprise Data Warehouse Actionable Metrics Predictive Models Checklists Protocols Interventions Adaptive Leadership Governance Improvement Teams Clinical Outcomes Cost Outcomes Experience Outcomes

#HASummit14 Measure, Iterate, Measure, Iterate… 9

#HASummit14 Introducing: Ideal Customer Criteria and Ideal Engagement Criteria Measures variation in customer outcomes improvement readiness/results Correlates which practices impact outcomes improvement most Identifies which interventions will build competencies fastest 10

#HASummit14 Key early findings from our measurement Practices accelerating outcomes improvement Analytics  Variation interpretation skills – Outcomes Analysts  Streamlined IT processes (hardware procurement, data governance – access/data stewardship maturity) Adoption  Change management / adaptive leadership skills  Clinical integration strategy and funding (permanent teams)  Depth of training / education capability Best Practices  Quality/process improvement tool knowledge  Standardization of protocol and knowledge asset creation 11

#HASummit14 Introducing: The Accelerated Practices Program A leadership program that teaches you how to initiate and sustain the culture change required to accelerate outcomes improvement Integrated with adoption of Catalyst Advanced Application & EDW Faculty and coaches eager to engage between sessions Earn up to 75 hours AMA PRA Category 1 Credits™ Three trips to Salt Lake City over 4 months Graduation at your organization 12

#HASummit14 How will you learn? 13 Interactive learning Apply new knowledge immediately Network with other customers

#HASummit14 Course Curriculum Highlights Session 1  Three systems for scalable outcomes improvement  Pairing analytics with quality improvement tools  Adaptive leadership: managing change  Designing data systems for outcomes improvement Session 2  Clinical integration: importance of permanent teams  Variation analysis and statistical process control  Quality controls cost  Protocol design Session 3  Adaptive leadership strategies: stakeholder analysis  Cost-benefit analysis  Thriving in a value-based care delivery world  Coupling analytics with LEAN thinking Graduation  Improvement and ROI results presented to execs at customer site 14

#HASummit14 Change Management Course Sample: 15

#HASummit14 Clinical Integration Course Sample: 16

#HASummit14 Variation Analysis Course Sample: 17

#HASummit14 Poll Question #1 18 Are you interested in flying with us in one of our AP programs? a)Yes, I want to accelerate outcomes improvement at my organization. Sign me up today. b)Yes, I want to accelerate outcomes improvement at my organization. But I need your help in convincing others. c)No, I was hoping for a technology silver bullet to solve all my problems.

#HASummit14 Thank You 19

#HASummit14 20 Session Feedback Survey 1.On a scale of 1-5, how satisfied were you overall with this session? 1)Not at all satisfied 2)Somewhat satisfied 3)Moderately satisfied 4)Very satisfied 5)Extremely satisfied 2.What feedback or suggestions do you have?