Vision: Provider of Choice Sunday Times Best Companies to Work For Survey measures workplace engagement by analysising respondents’ views in a number of categories: Leadership My Company My Manager Personal Growth My Team Fair Deal Giving Something Back Wellbeing Survey entered for second time in October 2010 and results were published in March % of staff responded (67% in 2010)

Vision: Provider of Choice Sunday Times Best Companies to Work For Results Best Companies Accreditation Score

Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared against organisations of a similar size, of which there were 90.

Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared to Top 100

Vision: Provider of Choice Sunday Times Best Companies to Work For Comparative Positioning based upon overall results Position compared to Equity last year

Vision: Provider of Choice Sunday Times Best Companies to Work For Best Result – Fair Deal

Vision: Provider of Choice Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Wellbeing position compared to 90 similar sized companies

Vision: Provider of Choice Sunday Times Best Companies to Work For Worst Results – Wellbeing and Giving Something Back Giving Something Back position compared to 90 similar sized companies

Vision: Provider of Choice Sunday Times Best Companies to Work For Other Key Statements My Manager My manager is an excellent role model for me – 89 th out of 90 My manager motivates me to give my best every day – 89 th out of 90 Leadership Senior managers of this organisation do a lot of telling but not much listening – 90 th out of 90 The organisation is run on strong values/principles – 90 th out of 90 My Company I love working for this organisation– 90th out of 90 I feel proud to work for this organisation – 90th out of 90

Vision: Provider of Choice Sunday Times Best Companies to Work For Key Statements Personal Growth The experience I gain from this job is valuable for my future – 90th out of 90 My work is stimulating – 89th out of 90 My Team Working in this team give me a buzz– 90 th out of 90 People in my team go out of their way to help me – 90 th out of 90

Vision: Provider of Choice Sunday Times Best Companies to Work For Comparator positions Small Companies Poole Housing PartnershipRank 19 Mid Companies Luminus GroupRank 2 One Vision HousingRank 5 CalicoRank 6 New CharterRank 16 Chester and DistrictRank 27 Plus DaneRank 34 Great PlacesRank 37 HarvestRank 42 PennafRank 44

Vision: Provider of Choice October 2010 – today Development of the Business Plan Customer Service Directorate Restructure Recruitment of new Executive Directors Development of key policies/strategies Restructure and embedding of S+I (Customer Exp mgr) Establishing a performance culture (Performance Challenge) Improving communications: Executive road show Staff conference Team brief Leadership forum Currently recruiting the Staff Panel Office moves – bringing together CS Directorate Customer visibility in the organisation Moving Forward – How do we improve?

Vision: Provider of Choice Share the results with Staff – an honest approach Communication – continue the “conversation” Align People development activities to the categories to develop a corporate understanding Organisational Development and Cultural Change Leadership Business Planning and Performance Management Total Reward Staff Engagement Learning and Development Target – achieve Top 100 by 2013/14 as illustrated in the Business Plan Moving Forward – How do we improve?