1 SGW Forums November 2000 Protecting against cyber-fraud Kimberley Heitman Manager, Legal and Regulatory, iiNet Group www.iinet.net.au.

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Presentation transcript:

1 SGW Forums November 2000 Protecting against cyber-fraud Kimberley Heitman Manager, Legal and Regulatory, iiNet Group

2 Creating a safe e-commerce environment Security enables e-commerce Computers enable complex solutions The Electronic Paper Trail Beyond Firewalls

3 Exploited Vulnerability 83% of merchants say fraud is a problem 4% of online revenue lost to fraud 50% of credit card fraud is online Verification technology improved Fraud on the decrease Physical controls still greatest need

4 Internal Controls Employee behaviour is first priority Viruses, Illegal purchases,Sale of Data Police checks, Dismissal procedures Planned network, premises security Australian Standard 4444 (March 2000)

5 Tools Public Key Encryption Secure Socket Layer Digital Certification Biometrics/Smartcards Firewalls and upgrades

6 Real Time Fraud Controls IP verification Cookies Velocity checking Pattern anomolies Collateral evidence

7 A trusted environment Privacy Policy Member verification Customer Support Profit and competitive advantage Record keeping and audit trail

8 SGW Forums November 2000 Thank you. Questions?

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