Managing Human Resources Chapter PowerPoint Presentation by Monica Belcourt, York University and Charlie Cook, The University of West Alabama Training and Development

7–2 Learning Outcomes After studying this chapter, you should be able to: 1.Discuss the systems approach to training and development. 2.Describe the components of training-needs assessment. 3.Identify the principles of learning and describe how they facilitate training. 4.Identify the types of training methods used for managers and non-managers. 5.Discuss the advantages and disadvantages of various evaluation criteria. 6.Describe the special training programs that are currently popular. Copyright © 2011 by Nelson Education Ltd.

7–3 The Scope of Training  Training  Development © 2010 by Nelson Education Ltd. Copyright © 2011 by Nelson Education Ltd.

7–4 The Systems Approach to Training and Development  Four Phases: Copyright © 2011 by Nelson Education Ltd.

7–5 Phase 1: Conducting the Needs Assessment  Organization Analysis  Task Analysis  Person Analysis Copyright © 2011 by Nelson Education Ltd.

7–6 Phase 2: Designing the Training Program Characteristics of successful trainers Trainee readiness and motivation Issues in training design Instructional objectives Principles of learning Copyright © 2011 by Nelson Education Ltd.

7–7 i.Instructional Objectives  Represent the desired outcomes of a training program.  Provide a basis for choosing methods and materials and for selecting the means for assessing whether the instruction will be successful. Copyright © 2011 by Nelson Education Ltd.

7–8 ii.Trainee Readiness and Motivation  Strategies for Creating a Motivated Training Environment: Copyright © 2011 by Nelson Education Ltd.

7–9 Figure 7–4 iii.Principles of Learning Copyright © 2011 by Nelson Education Ltd.

7–10 Recognition of individual learning differences Meaningfulness of presentation Focus on learning and transfer Goal setting - What’s the value? Behavioural modelling iii.Principles of Learning (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–11 Feedback and reinforcement Whole versus-part learning Focus on method and process Active practice and repetition Massed-vs-distributed learning Spot Reward Program and Behaviour Modification iii.Principles of Learning (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–12 iv.Characteristics of Successful Instructors Include: Copyright © 2011 by Nelson Education Ltd.

7–13 Phase 3: Implementing the Training Program Importance of training outcomes Type of trainees Choosing the instructional method Nature of training Organizational extent of training Copyright © 2011 by Nelson Education Ltd.

7–14  Include:  Training Methods for Non-managerial Employees Copyright © 2011 by Nelson Education Ltd.

7–15  Training Methods for Non-managerial Employees (cont’d)  On-the-job training (OJT)  Drawbacks Copyright © 2011 by Nelson Education Ltd.

7–16  Overcoming OJT training problems  Training Methods for Non-managerial Employees (cont’d) Copyright © 2011 by Nelson Education Ltd.

 The PROPER way to do On-the-Job Training 7–17 P - Prepare R - Reassure O - Orient P - Perform R – Reinforce and Review E - Evaluate  Training Methods for Non-managerial Employees (cont’d) Copyright © 2011 by Nelson Education Ltd.

7–18  Training Methods for Non-managerial Employees (cont’d)  Apprenticeship training  Cooperative training Copyright © 2011 by Nelson Education Ltd.

7–19  Training Methods for Non-managerial Employees (cont’d)  Internship Programs  Classroom Instruction Copyright © 2011 by Nelson Education Ltd.

7–20  Training Methods for Non-managerial Employees (cont’d)  Programmed Instruction  Audio Visual Method Copyright © 2011 by Nelson Education Ltd.

7–21  Training Methods for Non-managerial Employees (cont’d)  Simulation Copyright © 2011 by Nelson Education Ltd.

7–22  Training Methods for Non-managerial Employees (cont’d)  E-Learning Copyright © 2011 by Nelson Education Ltd.

7–23  E-Learning Advantages include:  Training Methods for Non-managerial Employees (cont’d) Copyright © 2011 by Nelson Education Ltd.

7–24  Training Methods for Management Development Include: Copyright © 2011 by Nelson Education Ltd.

7–25  On-the-Job Experiences  Training Methods for Management Development (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–26  Case Studies  Seminar and Conferences  Training Methods for Management Development (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–27  Management Games  Training Methods for Management Development (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–28  Role Playing Successful role play requires that instructors:  Training Methods for Management Development (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–29  Behaviour Modelling  An approach that demonstrates desired behaviour and gives trainees the chance to practice and role-play those behaviours and receive feedback.  Involves four basic components:  Training Methods for Management Development (Cont’d) Copyright © 2011 by Nelson Education Ltd.

7–30 Phase 4: Evaluating the Training Program Criterion 4: Results assessment Criterion 2: Extent of learning Measuring program effectiveness Criterion 1: Trainee reactions Criterion 3: Learning transfer to job Copyright © 2011 by Nelson Education Ltd.

7–31  Criterion 1: Reactions  Participant Reactions  The simplest and most common approach to training evaluation is assessing trainees.  Potential questions might include the following: Copyright © 2011 by Nelson Education Ltd.

7–32  Criterion 2: Learning  Checking to see whether they actually learned anything Copyright © 2011 by Nelson Education Ltd.

7–33  Criterion 3: Behaviour  Transfer of Training  Maximizing the Transfer of Training Copyright © 2011 by Nelson Education Ltd.

7–34  Criterion 4: Results or Return on Investment (ROI)  Utility of Training Programs  Calculating the benefits derived from training: Copyright © 2011 by Nelson Education Ltd.

7–35  Criterion 4: Results (cont’d)  Benchmarking  The process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement. Copyright © 2011 by Nelson Education Ltd.

7–36 Special Training and Development Topics Basic skills training Organization-wide training programs Orientation training Team and cross-training Diversity training Copyright © 2011 by Nelson Education Ltd.

7–37  Special Topics in Training and Development (cont’d)  Orientation  A formal process of familiarizing new employees with the organization, their jobs, and their work units.  Benefits: Copyright © 2011 by Nelson Education Ltd.

7–38  Highlights in HRM 7.8 Copyright © 2011 by Nelson Education Ltd.

7–39  Special Topics in Training and Development (cont’d)  Basic Skills Training  Typical basic skills: Copyright © 2011 by Nelson Education Ltd.

7–40  Special Topics in Training and Development (cont’d)  Team Training Copyright © 2011 by Nelson Education Ltd.

 Ethics Training 7–41  Special Topics in Training and Development (cont’d) Copyright © 2011 by Nelson Education Ltd.

 Diversity Training 7–42  Special Topics in Training and Development (cont’d) Copyright © 2011 by Nelson Education Ltd.