TSF Call Center Overview World class call center, world class results

The Market Leader Company:TSF Headquarters:Irvine, CA Company Funding:Privately funded Call Center Size:400+ Seats Offices:US, India, Philippines, Chile Customers:50+ corporations Pricing Models:Hourly, Success, Combination

TSF Value

Eight Step Set-Up Process (INBOUND) Prior to launching CONTINUALLY MONITORED BY TSF Call Center STEP 1: Team Discussion Conference call with TSF Operations and your team to understand your call center requirements STEP 3: INTERVIEWS TSF interviews Executive Team and Account Executives. How do you currently handle the calls? What is the estimated call volume and service requirements? STEP 2: TRAINING Depending on the complexity of the process being deployed, training can take a few hours to several weeks. STEP 4: TECHNOLOGY DISCUSSION Will we be using a #? Do you require an IVR? What kind of CRM will we use? Do you require training on any applications? STEP 5: SAMPLE CALLS TSF will select/trai n agents and provide MP3 recordings to customer STEP 6: CLIENT FEEDBACK Gain insight from client on script and sample calls STEP 7: ESTABLISH REPORTING PROTOCOL Conference call between TSF operations and customer to determine reporting structure. STEP 8: CAMPAIGN LAUNCH Campaign is launched. Recorded calls available upon request. Additional Services Available: Database cleaning Outbound telesales support Chat/ support After successful campaign launch: Daily/weekly reports of activity Constant feedback loop with Account Exec

Who are our Clients?

Case Study

GE HealthCare Offshore Helpdesk GE HealthCare Offshore Helpdesk Objective Objective Providing extranet navigation support to GE Healthcare Suppliers and Employees, worldwide, over Voice and , with the essence of providing “Single Point of Contact (SPOC)” for the calling users. Providing extranet navigation support to GE Healthcare Suppliers and Employees, worldwide, over Voice and , with the essence of providing “Single Point of Contact (SPOC)” for the calling users. Services Services Answering phone calls and s from Suppliers and Employees of GE Healthcare Answering phone calls and s from Suppliers and Employees of GE Healthcare Log and Manage all calls and s Log and Manage all calls and s Call and prioritization to be determined based on severity level Call and prioritization to be determined based on severity level Extranet Applications : Extranet Applications : Support registration Personalization Invoicing registration Supplier scorecard Supplier Signal System Drawings Users Support : Users Support : Password reset Password reset Registration Registration Simple FAQ’s Simple FAQ’s Site Navigation Site Navigation Escalation of technical issues to second level support Capture Call and logs.