Business Consulting Services © 2007 IBM Corporation CIO as Innovation Leader - Innovation Mechanism- October 28, 2007 Akihiro Kuroda IBM Business Consulting Services Taro Kamioka Hitotsubashi University

Business Consulting Services © Copyright IBCS Corporation Japanese CIO’s Thoughts on Innovation (1/2) 1. CIO’s Roles & Responsibilities (R&Rs) 1.Promoting/leading cross-functional innovation by building “mechanisms” -“CIOs should lead innovation which is cross-functional or which involves external partners.” -“CIOs should build mechanisms to lead innovation effectively. In addition, CIOs need strong support by Business Units (BUs).” 2.Sending out value-added information -“Showing technology-driven innovation examples is a big value of CIO.” 3.US/EU CIOs only: Connecting wisdoms of various kinds of people for ideation of new business models Japanese CIOs’ perception is that they have 2 major R&Rs for innovation. They believe they need more organizational power to lead innovation. So as for CIOs to lead innovation, they believe they need more organizational power with new performance evaluation standards -“Leading innovation means responsibility. Traditional evaluation standards for CIOs & IT departments (QCD of routine work) hinder innovation.” -“Perception of CIO’s R&Rs by top management has to be changed.” R&Rs Issues

Business Consulting Services © Copyright IBCS Corporation Japanese CIO’s Thoughts on Innovation (2/2) 2. Innovation Targets The purpose of innovation is to win in business competition. Thus, innovation should be made for what needs to be differentiated, while agile/low-cost/safe operations based on integration/standardization are sufficient for other areas The current situation is that operational innovation is the majority (Confirmed only with CIOs of the manufacturing & utility industries) 3. External Partners In addition to outsourcing of non-core areas, strategic partnership in core areas is increasingly important so as to obtain skilled resources and methodologies -“Innovation can be stimulated, by utilizing networks of external wisdoms.” -“Consultants made a great job in transforming our IT organization.” 4. Human Resources Key to business innovation is an organization which puts together BU people with a sense of IT and IT people with that of business Skill Development: -“Core competency for the new R&Rs of a CIO dept. (IT, business, strategy, etc,) should be defined first. A big change of their mindset is also required.” -“Leading innovation is a good experience of a CIO, who should become a business executive.”

Business Consulting Services © Copyright IBCS Corporation Japanese CIO’s Thoughts on Innovation (1/2) 1. CIO’s Roles & Responsibilities (R&Rs) 1.Promoting/leading cross-functional innovation by building “mechanisms” -“CIOs should lead innovation which is cross-functional or which involves external partners.” -“CIOs should build mechanisms to lead innovation effectively. In addition, CIOs need strong support by Business Units (BUs).” 2.Sending out value-added information -“Showing technology-driven innovation examples is a big value of CIO.” 3.US/EU CIOs only: Connecting wisdoms of various kinds of people for ideation of new business models Japanese CIOs’ perception is that they have 2 major R&Rs for innovation. They believe they need more organizational power to lead innovation. So as for CIOs to lead innovation, they believe they need more organizational power with new performance evaluation standards -“Leading innovation means responsibility. Traditional evaluation standards for CIOs & IT departments (QCD of routine work) hinder innovation.” -“Perception of CIO’s R&Rs by top management has to be changed.” R&Rs Issues

Business Consulting Services © Copyright IBCS Corporation New Business Plan Do Check Fulfillment Policy TargetsBullets Strategic Positioning TargetsBulletsOperations Two Types of Activities/Mechanisms for Innovation In addition to (A) activities to realize each innovation, it is of critical importance to (B) establish innovation foundation (a set of “mechanisms”) for a company to realize effective innovations continuously Innovation (A) Realization of Each Innovation （ Ideation & Implementation of Each Innovation) New Markets & Customer Segments Development New Products & Services Creation Operational Transformation Revenue Structures Reformation (B) Establishment of Innovation Foundation Innovation Management Innovation Processes and IT Innovation Organization and Human Resources Business Model (Current) Conversion to Create New Customer Values Plan Do Check Fulfillment Policy TargetsBullets Strategic Positioning TargetsBulletsOperations Business Model (Future) Plan Do Check Fulfillment Policy TargetsBullets Strategic Positioning TargetsBulletsOperations

Business Consulting Services © Copyright IBCS Corporation Elements of Innovation Foundation Innovation foundation is essential to realize innovation continuously. A CIO organization is capable of leading its establishment. Innovation Processes and IT 3.Ideation Process Established process to collect and integrate various kinds of wisdoms 4.Collaboration Platform Mechanisms for information sharing and collaboration 5.Resource Channels for: (1) Partnership with best-practice companies (2) Collaboration with R&D organizations 6.Execution Platform Flexible business processes, PMOs, and IT that enable quick realization of innovative ideas Innovation Management 1.Innovation Producer Innovation leader with business/IT skills and leadership 2.Incubation Management Platform Management system to coordinate innovation and existing business Innovation Org. & HRs 7.Innovation Center Organization that is responsible for promoting & leading innovation 8.Intrapreneur Enablement Mechanisms to obtain or develop innovative human resources Innovation Foundation Chec k New Business Plan Do Fulfillment Policy Targets Bullets Strategic Positioning Targets BulletsOperations Innovation (A) Realization of Each Innovation （ Planning and execution of each innovation) New Markets & Customer Segments Development New Products & Services Creation Operational Transformation Revenue Structures Reformation (B) Establishment of Innovation Foundation Innovation Management Innovation Processes and IT Innovation Organization and Human Resources Conversion to Create New Customer Values Chec k Business Model (Current) Plan Do Fulfillment Policy Targets Bullets Strategic Positioning Targets BulletsOperations Chec k Business Model (New) Plan Do Fulfillment Policy Targets Bullets Strategic Positioning Targets BulletsOperations

Business Consulting Services © Copyright IBCS Corporation Innovation Promotion with an Innovation Center BUs R&D Sales & Mktg Mfg & Logistics Controls IT Dept. External Partners Customers Business Partners Innovation Center Board of Diectors Innovation PMO Innovation Producers Alliance & Partnership Provide market research, best practices, customer needs, and innovation ideas Provide business needs, BU strategies, and innovation ideas Assist in business case creation, pilots, and business maximization  Lead innovation projects from ideation to implementation  Collaborate with external partners and BUs Roles & Responsibilities (A)Establish and maintain innovation mechanisms (B) Lead innovation projects (C) Establish and make the most use of collaborative relationship with external partners and BUs (D) Prioritize projects and supervise IT implementation Center Director Establish competitive advantages in the company’s core business areas through technology-driven innovation Objective (A) (C) (B) (D) Research Companies

Business Consulting Services © Copyright IBCS Corporation Thank you.

Business Consulting Services © Copyright IBCS Corporation Wide-Sense Definition of Business Models A business model is a bird’s-eye view of how a company creates customer values in terms of markets/customers, products/services, and delivery mechanisms. It also includes strategic positioning, such as scenarios of value creation and differentiation. Value Creation Scenario Differentiation Scenario Management Issues Which direction do we proceed? Where do we differentiate ourselves and make money? How to do it? Plan Do Check Fulfillment Policy TargetsBullets Strategic Positioning Markets Customer Segments Processes Strategy, Product Planning, R&D Sales, Mktg, Production, Logistics Organizations, HRs/Skills Business Rules & Standards IT Products Services Targets Bullets Operations Vision & Mission “Profitability, Growth, Stability” Business Model (Wide Sense)