1 Operations Academy Senior Management Program Next Offering September 16-26, 2008

2 Overall Program Description Emphasis on Surface Transportation Management and Operations 2 week “Total Immersion” course with pre-study requirements Intended for practitioners desiring advancement & recognition in Operations Focuses on the unique aspects of surface transportation M&O

3 Program Objectives Describe the impact of M&O on mobility and safety Manage an organization whose primary mission is M&O Advocate the creation of an operational focus within their agencies Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied

4 Additional Benefits For the individual Networking with peers from other jurisdictions National recognition CEUs and certificate of completion Recognition from employer To the agency Individuals trained in operations Ability to develop an operations focus A constructive analysis of the agency’s current focus on management and operations

5 Student Profile Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

6 Student Examples Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or MPO)

7 Curriculum HOURS Pre-study20 Classroom Lectures35 Workshops18 Field Visits18 Dinner/Lunch Speakers5 Opening/Closing4 Totals100

8 Operations Template Continuing Exercise Used to Identify Key Features Required for Effective Operations Glue that Integrates Curriculum Activities Developed by the Program Participants

9 Pre-study Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas Occurs over a two month period Required time depends on the student’s background Summary of Subjects: Traffic management Incident management Emergency management Freight Traffic engineering including a survey of traffic flow theory Tools of operations (devices and systems)

10 Topics of Classroom Lectures Operations as a System Making Managers Into Leaders Customer Service Integrating Planning and Operations Organizational Change Performance Measures Overview of Systems Operations

11 Workshops Real-world problems Participants Split into Four Work Groups Group Problem Solving Including Role Playing Develop Brief Report Deliver Solution to Class via PowerPoint Presentation Reinforce the Operations Template

12 Field Visits Four Field Visits Freeway Service Patrol Ride-along Two Traffic Operations Centers State & Local CapWIn/CATT Lab Work Group Analysis of Site Activities Using the Operations Template

13 Participant Selection Competitive Selection Process Must be Nominated by a Public or Federal Agency Competitive selection based on: Level of Interest Relevance Geographic and Functional Diversity

14 Costs Program Fee - $3,875 Food and Lodging - $1,672 Travel Cost Responsibility of Participant Dependent upon origin city Note: I-95 Corridor Coalition provides scholarships for members to attend

15 Program Development Funded by the I-95 Corridor Coalition Developed by the Center for Advanced Transportation Technology at the University of Maryland Guidance by Steering Committee

16 Other Supporting Organizations American Association of State Highway and Transportation Officials (AASHTO) Federal Highway Administration (FHWA) Institute of Transportation Engineers (ITE) National Transportation Operations Coalition (NTOC)

17 First Two Sessions Successful 45 Participants from all Over the US Washington State to Florida All Completed and Passed Program Requirements Program Evaluations High Networking a Key Outcome Developed a List Serve that is Very Active

18 Student Feedback “The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.” - Tom Blaine, ITS Engineer, New Mexico DOT

19 Student Feedback “This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

20 Student Feedback “The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

21 September 2008 Session September 26-26, 2008 Nomination Forms Due: May 16, 2008 Selecting 25 Participants

22 Contact Information Website – Kathleen Frankle