ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 1 OLS workflow sketch This slide deck represents major segments of the workflow for Online Submission (OLS). It shows commercial incident routing and resolution. As a basic interactive prototype, it is purely for discussion purposes to center our minds on a specific proposal and gather feedback on it. The appearance of the prototype is not what PQO will ship. Significant evolution is yet to come on the visual presentation. Suggestions on visuals are trivial and low priority. This prototype is for analyzing the workflow. Controls and links within the prototype are highlighted with a glowing rectangle. Clicking or, in some cases, hovering over the rectangle will advance the prototype down that path of the workflow. If you want to go back a step, right-click on the slide and select “Last Viewed” from the context menu. Click the glowing rectangle to advance.

ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 2 Prototype Scenarios Submitting an incident from within a SQL Server 2008 user interface. The support process is embedded in the product itself. Click here to advance the presentation

3 ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 3 Dependencies It will not be possible to deliver breakthrough customer experiences without breaking through several barriers introduced by several systems outside of PQO’s direct sphere of influence. This deck is one of many that illustrate the advantage to achieving these breakthroughs. This deck illustrates a concept of how we might deliver greater competitive advantage against Oracle or MySQL by embedding significant portions of the support experience directly in a future version of SQL Server. This presentation displays aspirations for a future state circa FY2011. Portions of it may ship earlier, but this represents a long term vision. Start the demonstration

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ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 14 Click anywhere in the collaboration space to advance to the next UI.

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ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 18 Co-worker runs diagnostics. All three collaborate and resolve issue.

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ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 20 Click anywhere in collaboration space to conclude.

ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 21 Click the to return to the collaboration space on hold

ONLY A DRAFT WIREFRAME FOR DISCUSSION PURPOSES. NOT FINAL ART 22 This would be the local (offline) copy of the case. Click to return to the collaboration space.

23 OLS workflow Any questions or comments, please send them to courtnec.courtnec Click the glowing rectangle to restart this prototype.