Improving Patient Safety in Long- Term Care Facilities: Communicating Change in a Resident’s Condition Student Version.

Slides:

Advertisements

Similar presentations

MCIC Perioperative Initiative February 14, 2006 Operating Room Briefings.

Advertisements

YEAR 7 Things to think about for year 7 drama lessons.

Leadership ®. T EAM STEPPS 05.2 Mod Page 2 Leadership ® 2 Objectives Describe different types of team leaders Describe roles and responsibilities.

Health Foundation Closing the Gap in Patient Safety Programme Safer Care Pathways in Mental Health Services: Overview 7 February 2014.

Ask Me Anything American Nurses Training Association.

How can I make a difference?

WRSU Customer Service The Beauty of Change. Foreword It is your responsibility to ensure caller satisfaction with your department.

Leadership and team work: why you make a difference: Kendall Lewis - Sexual Health Support worker HEFT Val Hills -Professional Learning and Development.

Communication in Health Care

6 th Grade Health Communication and Peer Pressure Miss Preseren.

Communication Strategies for Health Care Facilities: Use of SBAR Provided Courtesy of Nutrition411.com Contributed by Rachel Riddiford, MS, RD, LD Updated.

NoCVA Safe Surgery Collaborative Teamwork Training Speaking Up April 4, 2013 NoCVA Hospital Engagement Network.

Perinatal Patient Safety An interdisciplinary approach to improve performance J. Chris Carey MD Director, Obstetrics and Gynecology, Denver Health Professor,

Enhancing Safety for Patients With Limited English Proficiency

Teamwork Dr.Ihab Nada, DOE. MSKMC.

Safe Patient Hand-Offs Theresa Heindlmeyer Ferris State University EDUC 540 Hallmark Project.

Leading Culture Conversations The culture data offers a unique opportunity in organizations to discuss ‘how’ people work (or don’t work) together and identify.

S trategies and T ools to E nhance P erformance and P atient S afety OWL # U:INSV727.

Implementing Team Training at Duke Karen Frush, BSN, MD Chief Patient Safety Officer Duke Medicine.

Communication & Cultural Diversity

>>DEPARTMENT OF MANAGEMENT AND MARKETING Communication for successful business.

1. What are your patient’s learning needs, abilities, preferences, and readiness to learn? 2 How would you determine if your patient has cultural and religious.

Customer Service Skills Health Science By: Dayana Rodriguez.

Copyright © 2008 Delmar Learning. All rights reserved. Unit 7 Communication Skills.

Ralph uses sign language to speak to his ______ mother. language relatives deaf celebrate.

0 COMMUNICATION. 1 Forms of Communication 2 ExamplesExamples.

How can TeamSTEPPS Improve Patient Outcomes in the ER? Coaching for Long-term Success Susan M. Hohenhaus, MA, RN, FAEN President, Hohenhaus & Associates,

$100 $200 $400 $600 Fundamentals of Improvement Teamwork and Communication Model of Improvement Leadership.

Effective Communication. Verbal Non-verbal Spoken words Written communication Facial expressions Body language touch Communication: exchange of information,

© Florida Atlantic University 2011 Joseph Ouslander, MD Florida Atlantic University Gerri Lamb, PhD, RN, FAAN Arizona State University Laurie Herndon,

Meet Rosina. deaf  Someone who is deaf cannot hear anything or can hear very little.  My sister is deaf, so I use sign language to talk with her. 

CHAPTER 4: COMMUNICATION AND CULTURAL DIVERSITY. LEARNING OBJECTIVES Define the term communication Differentiate between verbal and nonverbal communication.

Some Tools For Team Building Faith and Light International Formation 2010.

Communication Skills. Skills that help a person share thoughts, feelings and information with others. There are several different ways to communicate.

Situation Monitoring “Attention to detail is one of the most important details ...” –Author Unknown ™

A Picture is Worth a Thousand Words. You are a Detective Observe the clues of your environment. Only by looking determine what is happening around you.

Health Team Relations 1st & 2nd Block Instructor: Melissa Lewis

Improving Patient Safety Worldwide Through Teamwork and Communication

On the CUSP: STOP BSI Improving Situational Awareness by Conducting a Morning Briefing.

Foundation Standard 2: Communications. To Review Employability/Professionalism 1.If your are in an interview and the interviewer says give us an example.

The Communication Process WHAT IS COMMUNICATION?.

On the CUSP: STOP BSI Improving Situational Awareness by Conducting a Morning Briefing.

Essentials of Dental Radiography for Dental Assistants and Hygienists CHAPTER Copyright ©2012 by Pearson Education, Inc. All rights reserved. Essentials.

+ Overview of INTERACT Alexis Roam, RN, MSN Certified INTERACT Educator

Team Work. Why we need team work Steps in Team Work 10 steps.

AHRQ Safety Program for Long-term Care: HAIs/CAUTI Communicating Changes in Resident Condition National Content Series December 2015.

Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication Introduction –Who, what and where you are and why are you calling.

Three Elements of Effective Communications 4.3

Active Treatment & Quality Enhancement Ann Seisa, R.N.

Safety methods within Agile and RUP methods TORGRIM LAURITSEN BUCS project.

Mutual Support. Mutually supportive??? Mutual support & teamwork  Willingness and preparedness to assist others, and to ask for assistance when needed.

Strategies and Tools to Enhance Performance and Patient Safety UNC Health Care Refresher Training.

Why is Teamwork Important? Healthcare is a complex environment with frequent interruptions and multitasking AND human error is inevitable!! The majority.

Building capacity to support human factors in patient safety Name of presenter Organisation.

Strategies and Tools to Enhance Performance and Patient Safety Adoption in Action AHRQ funded project UNCHCS/RTI partnership READY Training OR 6.

HOW SHARP ARE YOUR SOFT SKILLS?

AIR TeamSTEPPS  National Conference June 3, 2009.

Leading Change Lilongwe, May 2012 Dr Alan Davies MB MRCP MD Medical Director, EMEA GE Healthcare

@SAFE_QI Chapter 3 Using Structure Communication.

Introduction/Problem Results/Progress to Date

Hostos Reads What is your definition of dignity?

Communication and Cultural Diversity

“Doing it better”.

Continuing Education Module

5 Communication: Verbal and Nonverbal Lesson 1:

Why is Teamwork Important?

Evaluate Positive Interpersonal Skills in a Variety of Workplace Settings Career Management 2.02 – 2.03.

5 Communication: Verbal and Nonverbal Lesson 1:

Presentation transcript:

Improving Patient Safety in Long- Term Care Facilities: Communicating Change in a Resident’s Condition Student Version

A Safe Environment Effectively communicating change in a resident’s condition is critical to patient safety. 2

Case Study #1 3

Ms. Malone 4

Creating a Safe Environment Reporting changes helps keep resident’s safe. Learning and experience are what make safety possible. Openly reporting anything that might affect a resident’s well-being is essential for a safe environment. Change in a resident’s condition should be reported openly whenever it happens. 5

Key Principles of Effective Communication Teamwork Open reporting Reporting unwanted events Giving and receiving information 6

Teamwork Report change across the care team. Work together to identify what the change may mean. Take action as a team. 7

Reporting Unwanted Events Learn to communicate promptly and openly when something happens that might affect a resident’s well-being. Move beyond blaming anyone to being able to openly share experiences. Show you care by speaking up. 8

Giving and Receiving Information Express information in a way that will be understood by others. Hear information as it is being reported. Make effective use both of verbal and nonverbal communication skills. 9

Barriers to Communication Gender Age/generation Language Culture Status Interpersonal issues System barriers 10

Case Study #2 11

Case Study #2 Mrs. Brown 12

Case #2 Min-Wa and Susan 13

Case Study #2 Observations 14

What Should Be Communicated? 15

How Should Information Be Communicated? Reporting and communication tools: ► Early Warning Tool ► SBAR ► CUS 16

Stop and Watch Early Warning Tool 17

SBAR Tool 18 SBAR: Communication%20Within%20the%20Nursing%20Home/INTERACT%20SBAR%20Form% 20v8%20Jan%2014% pdf Communication%20Within%20the%20Nursing%20Home/INTERACT%20SBAR%20Form% 20v8%20Jan%2014% pdf

Case Study #3 19

Case Study #3 Mr. Harris 20

Case #3 Observations, Day 4 21

Case Study #4 22

Case Study #4 Change-of-Shift Meeting (Min-Wa) 23

The CUS Tool I am Concerned about my resident’s condition. I am Uncomfortable with my resident’s condition. I believe the Safety of the resident is at risk. 24

Principles in Action CUS: Min-Wa to RN Team Leader I'm concerned about Mr. Harris. I’m uncomfortable that his temperature is up and that he has developed diarrhea. I believe that he might be developing an infection that should be treated. 25

Case Study #5 26

Case Study #5: Mrs. Carver February 2012 – March

Case Study #5: Mrs. Carver April 1,

Case Study #5: Mrs. Carver April 2,

Key Points Communicate changes promptly. Reports of change can come from many sources. Every team member is responsible for reporting changes. Everyone faces barriers to communication. Tools to break down barriers. 30