Implementing An Effective Emergency Response Program 2007 Flagg Management

Agenda ► Introductions ► Presentation Overview ► Emergency Response Planning at Chubb & Son ► Emergency Response Planning at New York Life ► Questions & Answers

Introductions Bert Wolff Business Continuity & Security Manager, VP Chubb & Son Lucinda Donaldson Assistant Vice President New York Life Insurance

Chubb & Son ► Corporate Information ► Emergency Response Planning Process ► Incident Reporting ► Employee preparedness

Chubb Worldwide Locations We have offices in 29 countries worldwide. With 10,800 employees around the globe, Chubb serves commercial and personal customers through 8,000 independent agents and brokers worldwide.

SOURCE: The Chubb Annual Report ($ Billions) Chubb Group of Insurance Companies total asset growth

Corporate Incident IncidentManagement Team / Plan LocalEmergency Response ResponsePlansBusiness Continuity ContinuityPlansDisaster Recovery RecoveryPlans Corporate Business BusinessContinuityPlan Single plan for entire Corporate Team Multiple plans for individual locations Chubb Business Continuity Planning Confidential & Proprietary – For Internal Use Only

Onset of event Disaster Declaration RecoveryTransition/ ‘Return Home’ Restoration TIME % OPERATION Technology Disaster Recovery Plan Emergency Response Plan Business Continuity Plans (by area) Incident Timeline Confidential & Proprietary – For Internal Use Only

Emergency Response Planning Began with: ► Executive Support ► A review of plans in place ► Create an Emergency Response Procedures and Guidelines

Emergency Response Planning Overall Process High level steps: ► Assign Emergency Management Coordinator ► Take ER E-Learning Program ► Complete Plan ► Test the Plan ► Maintain the plan

Emergency Response Planning Process Plan Components: ► Teams & Responsibilities: LIMT, Facilities, Human Resource, Technology, Emergency Wardens ► Location Overview ► Checklists ► Emergency Contact Lists ► Types of Emergencies & Procedures

Emergency Response Tools ► Strohl’s Software  Plan Hierarchy  Table of Contents  Importing HR Database ► Business Continuity Website Confidential & Proprietary – For Internal Use Only

Corporation Responsibility What We Will Do... ► Test the plans ► Keep this item on the agenda at office meetings ► Update the ER plans every quarter ► Work with the City/Town to understand their plans to support us in case of an incident ► Work with the Building Management Team to understand their plans to support us in case of an incident

Emergency Response Planning

Incident Tracking Response: ► Team contact ► Incident Tracking Report ► 877 Number ► Internal Web site posting

Employee Personal Preparedness What You Can Do... ► Update personal contact information in Lotus Notes Employee Profile ► Let us know if you are a volunteer firefighter, EMT, National Guard / Reserves or have other emergency training ► Familiarize yourself with the evacuation routes from the building and the meeting points ► Familiarize yourself with the emergency plans for:  Your children’s schools  Your local municipality

Emergency Response Planning

Questions? Thank you! Lucinda Donaldson & Bert Wolff