Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ 07458 What Attracts Casino Visitors.

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Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ What Attracts Casino Visitors O.H. 24.1

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Organization Chart for Casino Operations O.H. 24.2

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Organization Chart: Focus on Manager of Table Games O.H. 24.3

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Casino Revenue Centers Casino Operations –Bingo –Race and sports books –Slots –Baccarat –Table games –Keno –Card games Hotel Operations Food and Beverage Operations O.H. 24.4

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Casino Support Centers Human resources Marketing and sales Finance Security Surveillance Engineering/maintenance O.H. 24.5

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Casino Security Department Activities Escorting cash transfers from the casino floor to the casino cage Escorting guests who have won significant amounts of money to their car, airport, or other local destination Moving drop boxes from table pit games and transporting them to the casino cage Overseeing the slot drop done by a team of employees who remove coins from slot machines Guarding the casino cage and working to prevent robberies of and/or assaults on cage personnel O.H. 24.6

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ More Unique Security Department Activities Providing public relations assistance for the casino with its guests Assisting slot department personnel by witnessing the replenishment of slot booth bank rolls, hand-paying large jackpots won by slot players, performing slot machine hopper fills, and assisting with slot drops Assisting with credits and fills for table games O.H. 24.7

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Effective Surveillance Is Critical O.H. 24.8

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Organization of a Casino Cage O.H. 24.9

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Responsibilities of the Casino Cage Bank roll custodianship and accountability Servicing the casino pits Interaction with almost every revenue and nonrevenue department O.H

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Gaming Issues and Society Possible Problems –Addiction –Health problems –Increased crime Resolution Tactics –Gaming regulatory bodies –Governmental regulations –Casinos have become legitimate, publicly traded business –Casino assistance for guests/employees O.H

Discovering Hospitality and Tourism, 2nd Ed.© 2008 Pearson Education, Inc. Ninemeier and PerdueUpper Saddle River, NJ Casino Challenges Need to attract and retain a qualified work force Increased governmental regulations Increased efforts to address problem gaming Use of technology Competition O.H