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DEPARTMENT OF LABOR Employment and Training Administration 20 CFR Parts 676, 677, and 678 § What is a comprehensive onestop center and what must be provided there? ‘‘Access’’ to programs and services means having either: Program staff physically present at the location; having partner program staff physically present at the one-stop appropriately trained to provide information to customers about the programs, services, and activities available through partner programs; or providing direct linkage through technology to program staff who can provide meaningful information or services.

DEPARTMENT OF LABOR Employment and Training Administration 20 CFR Parts 676, 677, and 678 (1) A ‘‘direct linkage’’ means providing direct connection at the onestop within a reasonable time, by phone or through a real-time Web-based communication to a program staff member who can provide program information or services to the customer. (2) A ‘‘direct linkage’’ does not include providing a phone number or computer Web site that can be used at an individual’s home; providing information, pamphlets, or materials; or making arrangements for the customer to receive services at a later time or on a different day.

DEPARTMENT OF LABOR Employment and Training Administration 20 CFR Parts 676, 677, and 678 C. Description of the One-Stop System Under Title I of the Workforce Innovation and Opportunity Act (20 CFR Part 678; 34 CFR Part 361, Subpart F; 34 CFR Part 463, Subpart J) Proposed §§ (d)(1) and (2) provide that services provided through technology must be meaningful, available in a timely manner and not simply a referral to additional services at a later date or time.

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The Whole Kit & Caboodle CHARLIE HOWELL CIO, CareerSource Flagler Volusia