Business Letter video Used to Share ideas Request information

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Presentation transcript:

Business Letter video Used to Share ideas Request information Apply for a job Order products Register complaints

More Formal Usually do not know the person contacted. E-mail has replaced much of this correspondence.

Text Book Page 512 Semi-Block Form (may also be in Block Form) Heading – Why? Inside Address Colon follows salutation Dear Sir or Madam:

Body of Letter Explain the purpose of the letter. Be clear and concise. Write in polite and formal style. Conclude with a suggestion or action item.

Closing Capitalized and end with a comma. Be appropriate. Sincerely, Respectfully, Handwritten signature above typed name.

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Sample Letter BE SURE TO ADD PROPER ADDRESSES AND HEADINGS Dear Sirs: I'm afraid that the enclosed (xyz) product doesn't work. It is the third one I've had to return this month (see attached correspondence). I bought it from ABC stores at Newtown, Big County on (date). I was careful to follow the instructions for use. Other than the three I've had to return recently, I've always found your products to be excellent. I'd be grateful if you could send a replacement and refund my postage (state amount). I really appreciate your help. Yours faithfully, signature J Smith (Mrs) Enc.

Quiz yourself The quiz is here.