The Information Contained Throughout This Report is Confidential and Proprietary THE VALUE OF BLUE. SM DELIVERING THE BEST LOCAL HEALTH PLANS NATIONWIDE. Blue Labor Basics Online Learning Program Overview

Welcome!  Bonnie Summers, PAHM and CMCE –Executive Director –Blue Cross and Blue Shield Association (BCBSA) – National Labor Office

BCBS Enrollment  Organized labor represents approximately 20% of total Blue enrollment (98 million members).

Mission The mission of the National Labor Office is to strengthen the relationship between organized labor and the Blue Cross and Blue Shield Companies, helping the Blues provide America's unions with the greatest total value in healthcare.

Industry Differentiation

 #1 in customer satisfaction

Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined

Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience

Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience  Largest system of provider networks

Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience  Largest system of provider networks  Strongest discounts

Blue Labor Basics  Online Learning Program

Working with Labor

 Underwriting

Working with Labor  Underwriting  Customer service

Working with Labor  Underwriting  Customer service  Claims

Working with Labor  Underwriting  Customer service  Claims  Other Blue professionals

Working with Labor  Underwriting  Customer service  Claims  Other Blue professionals  Agents/Brokers (depending on Plan)

Working with Labor

Course Goals

 Recognize differences of labor markets

Course Goals  Recognize differences of labor markets  Know what’s most important to unions

Course Goals  Recognize differences of labor markets  Know what’s most important to unions  Understand the collective bargaining process

Labor Trivia

Collective Bargaining – Section 1

 What is collective bargaining

Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers

Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers  Benefits of collective bargaining

Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers  Benefits of collective bargaining  Items that can be bargained

Health & Welfare Funds – Section 2

 Taft-Hartley Funds

Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms

Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms  Roles and responsibilities of trust administrators

Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms  Roles and responsibilities of trust administrators  Benefits of trust funds for unions and employers

Questions & Comments

 Please send comments and feedback to

Questions & Comments  Please send comments and feedback to  Please use the question box located on the lower corner of this course

Labor Trivia

 Click on the next slide to play Labor Trivia

Labor Trivia  Click on the next slide to play Labor Trivia  When you are done, click the button that says EXIT LABOR TRIVIA

Labor Trivia  Click on the next slide to play Labor Trivia  When you are done, click the button that says EXIT LABOR TRIVIA  Good luck playing Labor Trivia!