Cambridge Avenue Medical Centre GP PATIENT SURVEY 2012.

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Presentation transcript:

Cambridge Avenue Medical Centre GP PATIENT SURVEY 2012

Q1: ARE YOU SATISFIED WITH THE PRACTICE?

Q2: GETTING THROUGH ON THE PHONE

Q3: PHONE ACCESS TO DR OR NURSE

Q4: ARE YOU AWARE THAT PRACTICE HAS A WEBSITE?

Q5: DO YOU KNOW YOU CAN BOOK APPOINTMENTS ON=-LINE?

Q6: DO YOU KNOW YOU CAN REQUEST REPEAT PRESCRIPTIONS ON-LINE?

Q7: WHEN YOU BOOKED (ON-LINE,PHONE,OTHER) DID YOU SEE THE DOCTOR

Q8: THINKING ABOUT THE SAME APPOINTMENT, WERE YOU ABLE TO SEE THE DOCTOR WHEN YOU WANTED?

Q9: DID YOU KNOW THAT YOU CAN BOOK A TELEPHONE CONSULTATION WITH THE GP OF YOUR CHOICE?

 Q10: have you ever had a telephone consultation?  Q11: if yes, did you find this helpful? TELEPHONE CONSULTATIONS

Q12A: HOW HELPFUL DO YOU FIND THE RECEPTIONISTS?

Q12B: HOW SATISFIED ARE YOU WITH THE OPENING HOURS?

Q13: ARE YOU AWARE THAT THE SURGERY PROVIDES CHRONIC ILLNESS CLINICS?

 Q14 minor illness clinics  Q15 healthcare assistant clinics ARE YOU AWARE THAT THE SURGERY PROVIDES?

 Q16: travel clinic  Q17: family planning clinics ARE YOU AWARE THAT THE SURGERY PROVIDES?

Q18: DO YOU FEEL THAT THE SURGERY COVERS THE WHOLE RANGE OF SERVICES THAT YOU REQUIRE?

Q19: MY OVERALL SATISFACTION WITH THE QUALITY OF MEDICAL CARE FROM THE DOCTORS/NURSES IS..

Q20: MISSED APPOINTMENTS, CAN YOU EASILY CONTACT THE PRACTICE WHEN YOU WISH TO CANCEL AN APPOINTMENT?

Q21: OVERALL, HOW WOULD YOU RATE THE CLEANLINESS OF THE SURGERY?

Q22: HOW EASY DO YOU FIND GETTING INTO THE BUILDING AT THE SURGERY?

 Q23: You may park in Chancel car park?  Q24: the pharmacy can deliver medicines? ARE YOU AWARE THAT