Copyright © Vital Learning Corporation Supervision Series Coaching Job Skills Paula Banzhaf, Facilitator The Team Approach

Copyright © Vital Learning Corporation Skill Point Review Essential Skills of Leadership Skill Point Review Maintain or Enhance Team Member Self-Esteem Focus on Behavior Encourage Team Member Participation CJS-2

Copyright © Vital Learning Corporation Skill Point Review Essential Skills of Communicating Skill Point Review Create a Climate of Open Communication Design Clear, Concise Messages Manage Nonverbal Behaviors Effectively Encourage Team Member Participation CJS-3

Copyright © Vital Learning Corporation Objectives Understand coaching is a one-on-one activity that involves showing a team member how to perform. a task. Distinguish between performance problems that require coaching and those that don’t. Understand the importance of observation and analysis before coaching a team member. Involve the team member in the coaching process. by asking questions and providing feedback. Increase team member accountability by setting up a review. CJS-4

Copyright © Vital Learning Corporation Coaching; What’s in it for you? CJS-5 It will improve your relations with your team members. Productivity will likely increase because of improved relations (for both you and your team members). It may reduce the amount of stress in your work environment because of improved relations between you and team members. This doesn’t assume that relations between you and your team members are poor; only that it is important to continuously improve wherever possible.

Copyright © Vital Learning Corporation When to Coach CJS-6 When a new team member is hired. When a team member’s performance has slipped. When poor performance is caused by a lack of skill. When there is a change in technology. When there are underutilized team members. When there are problem team members.

Copyright © Vital Learning Corporation Coaching CJS-7 Teaching: Instructing: Training: Coaching : Broad, overall term for imparting knowledge or skill A systematic approach to a subject Usually focuses on skill development Helping a person prepare for a special activity Coaching provides the team leader the opportunity to build trust and help team members reach beyond their limits.

Copyright © Vital Learning Corporation Coaching Skill Points Observe and Analyze Performance Identify Area of Performance that Needs Improvement Demonstrate How Task Should be Performed and Ask Team Member for Questions Have Team Member Demonstrate and Give Team Member Feedback on his/her Performance Set Up Time for Review CJS-8

Copyright © Vital Learning Corporation First Skill Practice Session (Behavior Modeling the Video) In groups of three Three rounds, so each of you can practice each of the three roles Three roles: –Team leader (see p. 25) –Team member (see p. 26) –Observer (see p. 27/28) CJS-9

Copyright © Vital Learning Corporation Your Job Specific Skill Practice Session In groups of three Three rounds, so each of you can practice being team leader with your own scenario Use your written scenario (pp.29-30) You will play the “team leader” role for your own scenario Key role for observer: provide positive feedback to team leader CJS-10

Copyright © Vital Learning Corporation Things to Keep in Mind when Coaching CJS-11 Create a non threatening environment. Let the team member know why the task must be done in a certain way. Encourage the team member to ask questions as you go along. Repeat steps if needed to insure understanding. Create a positive atmosphere by encouraging the learner frequently.

Copyright © Vital Learning Corporation Things to Keep in Mind when Coaching (cont.) After the team member has demonstrated the task, probe for further questions and provide advice about where to go for help if needed. As the team member’s competence grows, review less frequently but continue to reinforce his/her progress. Performance problems usually require more than one coaching session for satisfactory solution. Coaching session should occur in relative privacy. CJS-12

Copyright © Vital Learning Corporation How to Make Learning Easier for Team Members CJS-13 People learn best in a pleasant environment. People learn by seeing and doing something over again (practice) until they have mastered the skill. Adults learn best when the need to know is there. A new skill or concept is best learned if the team member can associate or relate it to something he/she already knows. People learn at different rates.

Copyright © Vital Learning Corporation Characteristics of an Effective Coach CJS-14 …a change agent facilitating the transfer of skills to team members to increase their growth and lead to greater productivity. “Coaching, at its heart, involves caring about people…and acting on a deep-down belief in the potential of every person to contribute over time, by providing the tools, elbowroom, and frequent, concrete, believable feedback.” - Tom Peters

Copyright © Vital Learning Corporation Optional Skill Practice Session Demonstration by 2 participants of scenario on p. 36 CJS-15

Copyright © Vital Learning Corporation Supervision Series Coaching Job Skills Summary and Closing Paula Banzhaf, Facilitator The Team Approach