NCIP and Self Service Giving the User Control and Context Vicki Terbovich Information Technology Officer Maricopa County Library District Candy Zemon Senior Product Strategist Polaris Library Systems

Vendor Perspective NCIP lets us share information NCIP lets us request actions NCIP gives us Ease of integration Simplicity of maintenance Extension of functionality Making Connections

Working in Parallel Your Library Fines Your Reserved PC Time Library PC Reservation Management Who? When? How Much? Sharing Information I want to see and pay my fines here I want to see my reserved time here

Working Interactively Invoking Related Actions Library Downloadable E-Resources Who? Checked Out Checked In Request I want an e-book Search Request Check Out

NCIP Conversations Defined question and answer pairs One party initiates (asks) The other party responds (answers) Send information Take an action Sometimes the same party is in each role at different times in the workflow

NCIP Serves Up Self-Service

NCIP and Automated Checkin NCIP lets us expand location codes in exception bin messages

NCIP and Self-Check Stations NCIP lets us authenticate the user present library customer account information on self check screen send checkout information to the Polaris system

NCIP and Payment Management NCIP lets us share time management cost management smart card payments while keeping library customer records updated.

NCIP and Downloadable Media Library’s catalog and integrated system Media Vendor’s Web site NCIP

NCIP and Digital Library Reserve Library customer stays “in” the OPAC. Transactions occur in DLR and are reflected in library customer’s account

DLR NCIP Integration DLR authenticates against library customer database Customer searches MARC records, selects Link opens DLR where checkout occurs DLR tells library about the checkout Customer sees transaction in his/her library account

NCIP Integration Challenges Both vendors must be committed to the NCIP solution Both vendors must be capable of sending or receiving the required messages On-site iterative testing is essential

NCIP Integration Benefits Library customer’s life is easier More options, fewer applications to learn Library can offer more services Transactions are in library’s database Vendors can integrate with other applications with NCIP as the “glue”