August 31, 2005

The Big Picture  Operations and revenue are slowly improving and clients are ramping up activity Sept-Nov, but we’re continuing to balance expenses with revenue  In general business leads and sales opportunities have been increasing, and we’re doing PPC and DM  We had some nice small summer projects from BOC Gases, ScanSoft and the Embassy of Venezuela  We’ve added recognized brands, such as EMC and OppenheimerFunds to go along with Porsche  We’ll be making some BIG upgrades, adding new computers, phones and workspaces between Sept and year-end

Client Services Our latest Clients: EMC, Penguin ComputingOur latest Clients: EMC, Penguin Computing KEY Accounts: Porsche, Itronix, HBM, EMC and Oppenheimer Funds. These provide ongoing revenueKEY Accounts: Porsche, Itronix, HBM, EMC and Oppenheimer Funds. These provide ongoing revenue ESPECIALLY WITH NEW OR BIG NAME ACCOUNTS:ESPECIALLY WITH NEW OR BIG NAME ACCOUNTS: –CARELESS MISTAKES KILL BUSINESS! –ONCE YOU PUT POSTAGE ON IT, YOU OWN IT! –RESPONSIBILITY for the accuracy of all information, appearance and pick-up or delivery is YOURS –The appearance of everything should be perfect OUR CUSTOMER SERVICE MUST BE STELLAR –Get the Phone before 3 rd RING AND Make SURE that there is coverage BEFORE you walk away –ALWAYS answer “Thank you for calling and end with “Thank you and have a great day.” Use the FULL client name

Client Services Special THANKS to Cathy, Cheryl and Jeannie for covering our evening shiftSpecial THANKS to Cathy, Cheryl and Jeannie for covering our evening shift Porsche could be visiting AMS Sept 12-14Porsche could be visiting AMS Sept EMC could be adding some fulfillment work, IF we can keep improving our performanceEMC could be adding some fulfillment work, IF we can keep improving our performance TALK to each other about missions and make sure that you, and those around you, are on trackTALK to each other about missions and make sure that you, and those around you, are on track Please see Jeannie about the ONLY way to wrap and ship a Carrera GT picturePlease see Jeannie about the ONLY way to wrap and ship a Carrera GT picture Punch out for ALL breaks (except restroom), Lunch, Smoke, etc. Total time is half-hour unpaid and 2 paid 15 mins for full-time hourlyPunch out for ALL breaks (except restroom), Lunch, Smoke, etc. Total time is half-hour unpaid and 2 paid 15 mins for full-time hourly

Guidelines BE RESPONSIBLE FOR THE WORK THAT YOU’RE DOING! BE ACCURATE OR BE GONE –Entering data correctly. Are you chatting or matching? Matching letters with labels or envelopes. Pay attention. Instant Messaging – DON’T USE IT. Do NOT load anything onto your PC before checking with Mike or Paul. Seemingly small and harmless things can contain spyware, worms, and viruses. NEVER open attachments unless they are for work and you’re expecting to receive them

Reminders LABOR DAY Mon Sept 5 th we are CLOSED The AMS dress code has been relaxed. Jeans are ok, with sweaters, blouses or collared shirts. But we require a Professional Image. Client visits will require a more professional look Building Security –Please make sure that the side door to the office is closed behind you and DO NOT hold the door open for anyone who doesn’t have a badge