Daniel Del Toro Outreach and Enrollment Supervisor

 In-reach and outreach strategies  Accommodating clients  Marketing strategies  Enrollment Event  Post-enrollment activities  Year two preparations

 In-reach to CSV clinic patients and staff  Joined several coalitions including Enroll El Paso Coalition, El Paso Coalition for the Homeless.  Established relationship with local Health and Human Services Commission – Office of Community Access  Conducted outreach activities at local health fairs

 Scheduled appointments vs. walk-ins  Extended hours to evenings and weekends  Provided morning and evening ACA information sessions in English and Spanish  Staff is fluent in both English and Spanish (speak, read, and write)

 Local television ads  Radio interviews  Newspaper ads  Flyers and posters  Press release held at our facility  Advertised video on our Centro San Vicente websiteCentro San Vicente website

 Hosted and organized enrollment event for El Paso county and surrounding area  Extended invitation to county, state and community leaders, assisters, navigators and CACs.

 Conducted Insurance 101 classes for all of those who enrolled in a plan  Provided handouts in Spanish for easier understanding  Assisted with PCP changes because of language barriers  Contacted and assisted clients with document matching issues

 Provide ACA information classes  Schedule appointments for re-enrollment and/or new enrollments  Continue to provide information packages in Spanish for better understanding  Continue with extended hours