Organizational Excellence Group UT Austin The Real Value ($) in Employee Engagement Surveys Organizational Excellence Group UT – Austin Noel Landuyt, PhD

Organizational Excellence Group UT Austin About Us Organizational Excellence Group Group of researchers, consultants, data management and organizational specialist at the Univ. of Tx at Austin Working with Government, Industry, and non-profit sector for over 40 years. Dr. Noel Landuyt Actively work with state and local governmental entities in across all sectors. Teach and consult in areas of non-profit management, human resources, organizational theory, and survey research.

Organizational Excellence Group UT Austin 3 Key Engagement Strategies

Organizational Excellence Group UT Austin What is Engagement? Fully Engaged Passively Engaged Disengaged Actively Disengaged

Organizational Excellence Group UT Austin Why Employee Engagement? Industry Standard Service Standard

Organizational Excellence Group UT Austin LOW Engagement Costs Financial Reasons Why?

Organizational Excellence Group UT Austin How Do We Know This? Customer Public Service Value Chain Employees Leadership Organization

Organizational Excellence Group UT Austin Profit & Growth Loyalty Value People Where Did it Come From? Service Value Chain

Organizational Excellence Group UT Austin Public Service Value Chain Benefits Customer Employees Leadership Organization Clarity of Mission/Purpose Stronger Leadership Retention of Key Personnel Organizational Wide Focus {

Organizational Excellence Group UT Austin Public Service Value Chain Benefits Customer Employees Leadership Organization Clarity of Mission/Purpose Higher Rates of Satisfaction Retention/Effectiveness Better Customer Service {

Organizational Excellence Group UT Austin Public Service Value Chain Benefits Customer Employees Leadership Organization Public Confidence Trust Fewer Complaints No Negative Story {

Organizational Excellence Group UT Austin Employee Engagement Customer Employees Leadership Organization

Organizational Excellence Group UT Austin Why This Area? Customer Employees Leadership Organization Retention Absenteeism Performance Linkage Customer Linkage {

Organizational Excellence Group UT Austin What We Measured

Organizational Excellence Group UT Austin What We Look At

Organizational Excellence Group UT Austin Case Study Profile Governmental Organization Approximately 1000 FTE Coordinating and Regulatory Highly Educated Workforce

Organizational Excellence Group UT Austin Case Study Con’t Utilization of Sick Leave Turnover Survey of Organizational Excellence Items Strongly Disagree Neutral Agree Strongly Disagree Agree Divided into 2 Groups

Organizational Excellence Group UT Austin Findings: Pride In Work No Real Difference (5 hours) Group Average # of Hours of Sick Leave Utilization Dissatisfied63 Satisfied58

Organizational Excellence Group UT Austin Findings: Benefits No Real Difference (5 hours) Group Average # of Hours of Sick Leave Utilization Dissatisfied64 Satisfied59

Organizational Excellence Group UT Austin Findings: Supervision Difference of 22 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied80 Satisfied58

Organizational Excellence Group UT Austin Findings: Organizational Mission Difference of 24 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied81 Satisfied57

Organizational Excellence Group UT Austin Findings: Pay Difference of 24 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied74 Satisfied50

Organizational Excellence Group UT Austin Findings: Job Satisfaction Difference of 28 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied84 Satisfied56

Organizational Excellence Group UT Austin Findings: Valued Employee Group Average # of Hours of Sick Leave Utilization Dissatisfied88 Satisfied54 Difference of 34 hours (approaching a work week)

Organizational Excellence Group UT Austin Findings: Ethical Behavior Group Average # of Hours of Sick Leave Utilization Dissatisfied93 Satisfied59 Difference of 34 hours (approaching a work week)

Organizational Excellence Group UT Austin Findings: Harassment Group Average # of Hours of Sick Leave Utilization Dissatisfied110 Satisfied59 Difference of 51 hours

Organizational Excellence Group UT Austin What’s that Cost? Average Salary $52,000 ($25/hour) Harassment 51hrs * $25/hr * 30 employees= -$38,250 Supervisor 22hrs * $25/hr *140 employees = -$77,000

Organizational Excellence Group UT Austin Findings: Turnover Group Average # of Hours of Sick Leave Utilization Left107 Stayed57 Difference of 50 hours

Organizational Excellence Group UT Austin All the Cost Calculated Cost Turnover Cost Lost Productivity cost Cost to the workgroup Cost to the customer Attitudinal cost

Organizational Excellence Group UT Austin Making It Real Soft Measures to Hard Numbers Data Matters Engagement Matters

Organizational Excellence Group UT Austin Customer Employees Leadership Organization

Organizational Excellence Group UT Austin Thank You! Organizational Excellence Group The University of Texas at Austin Noel Landuyt