Thirty-six years of experience in  Customer Service, Call Centers, Commercial, Manufacturing, Food & Distribution Environments  Serving Over 1,500 Demanding.

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Presentation transcript:

Thirty-six years of experience in  Customer Service, Call Centers, Commercial, Manufacturing, Food & Distribution Environments  Serving Over 1,500 Demanding Clients As part of a very successful $240MM management firm, we draw on significant in-house expertise in  Industrial Engineering  Risk Management & Safety Training  Quality Control Programs  Job Analysis/Design  Performance Management Systems  Training Program Design  Performance Incentive Initiatives While maintaining a 95% customer retention rate! PMI has learned how to be different through...

Turnover Rate Since Program Implementation Why Not Enjoy Results Like These? Actual Client Results

How Your Competition Approaches the Market -- Louisville

The Desired Profile of Your Applicants Profile Questions How critical is it that Applicants meet this criteria? How interested are you in the answer to this question? How many years of overall work experience do you have? 2. How many weeks of the past year did you work? 3. What was the highest paying job you held in the last five years? 4. How long did you have this job? 5. What was the wage per hour you worked at the most over the past year? 6. What wage level is the highest you have heard of in this area for a similar kind of job as the kind you are looking for? 7. Have you had benefits in any job you held over the past year? 8. On a 1-5 scale, with 5 being the highest, please indicate how important having a job with benefits is to you? 9. Would you take a slightly lower paying job in order to have benefits? 10. What is the longest you were able to stay working at a company over the past three years? 6 months? 12 months? 2 years? 3 years?

Desired Applicant Profile (continued) Profile Questions How critical is it that Applicants meet this criteria? How interested are you in the answer to this question? What was the longest number of weeks you were looking for a job in the last three years? 12. How many minutes of commute to work seems reasonable to you? 13. How many minutes is just too much of a commute? 14. Can you work an afternoon or night shift? 15. How much more desirable is a day shift? 16. Do you have a license to drive? Do you have a car? 17. Can you work overtime if required? 18. Can you work in a job which requires lifting 25 lbs? lbs? 50 lbs or more? 19. Rate your skills and experience from 1 (lowest) to 5 (highest) on the following factors: Attention to detail? Communication skills? Working in a facility with many different products and product codes? Working slightly different jobs every day? Working in a team? Working on your own? Reading and filling many different orders or shipment requests?