02/22/1999UT Austin: GSLIS LIS Information Management LIS /22/99 Martha Richardson
02/22/1999UT Austin: GSLIS LIS Information Mapping Identify knowledgeable humans Select a domain Keep at a broad level Restrict to sources, services,and systems Revise frequently Use automated tools
02/22/1999UT Austin: GSLIS LIS Organizational Environment Business situation –Strategy –Processes –Organizational structure and culture –Human resources
02/22/1999UT Austin: GSLIS LIS Technology Investment Networks facilitate information exchange Desktop access to personal computers Network access to internal repositories Network management software for backup Document management software Internet access for communications Web-based organization of information
02/22/1999UT Austin: GSLIS LIS Physical arrangement Doesn’t require much effort Often unplanned exchange of information Allows transfer of words and body language Builds trust and familiarity
02/22/1999UT Austin: GSLIS LIS External Environment Interact by –adapting to the outside world –scanning the world for changes –molding the outside world for competitive advantage
02/22/1999UT Austin: GSLIS LIS External Environment Business markets Technology markets Information markets
02/22/1999UT Austin: GSLIS LIS Business Markets Customers Suppliers Competitors Regulators
02/22/1999UT Austin: GSLIS LIS Technology Markets Scan new technologies Create business case Analyze technology and markets Implement new technology
02/22/1999UT Austin: GSLIS LIS Technology Markets Infrastructural technologies Current-use technologies Innovative technologies
02/22/1999UT Austin: GSLIS LIS Information Markets Buying external information Selling your own information
02/22/1999UT Austin: GSLIS LIS Adapting to the External Environment Government regulations –Strict reporting requirements –Flexible reporting advantageous Customer or supplier interfaces –EDI, if highly structured –document form if unstructured –maintain variety of information exchange parameters
02/22/1999UT Austin: GSLIS LIS Scanning the External Environment Identify required external information Identify sources of external information Bring external information inside the organization Use external information
02/22/1999UT Austin: GSLIS LIS Molding the External Environment Public relations Market signaling Information standards
02/22/1999UT Austin: GSLIS LIS Look forward, outward, and beyond
02/22/1999UT Austin: GSLIS LIS Implementing Information Ecology Must have senior management support and participation Link firm economics to information ecology Encourage desirable personal characteristics Clarify what is being managed Avoid excessive structure and precision
02/22/1999UT Austin: GSLIS LIS Survey Questions Focus precisely. Keep each item brief. Strive for clarity. Use “core” vocabulary. Use simple sentences.
02/22/1999UT Austin: GSLIS LIS Survey Questions Avoid bias or error. Use structured questions Classify questions carefully. Choose appropriate categories. Use scaling effectively.
02/22/1999UT Austin: GSLIS LIS Creating Effective Scales Keep it simple. Respect the respondent. Dimension the response. Pick the denominations. Choose the range.
02/22/1999UT Austin: GSLIS LIS Creating Effective Scales Group only when required. Handle neutrality carefully. State instructions clearly. Always be flexible. Pilot test the scales.
02/22/1999UT Austin: GSLIS LIS Building Questionnaires Emphasize the introduction. Check the sequence. Group items into sections. Limit and control branching. Use ample instructions.
02/22/1999UT Austin: GSLIS LIS Building Questionnaires Don’t overestimate interviewers or respondents. Make good use of rating cards. Pre-code responses and record formats. Pretest entire questionnaire on pilot sample.