Ethics and Development for The World Bank — Towards a Map STAFF ACTIONS AND BEHAVIOR OPERATIONAL WORK Ethical Principles And Values In Work Rules, Norms and Operational Policies Operational Managers Benchmarks/Millennium Development Goals INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS Rules, Norms and Operational Policies Ethical Principles And Values In Work Map Framework

STAFF ACTIONS AND BEHAVIOROPERATIONAL WORK (Values and Ethics Broadly) (rules and norms) (Values and Ethics Broadly) Ethics office Conflict Resolution System Staff Association Ombudsman Human ResourcesConflict of Interest Committee Anti-Harassment Program Staff Training Institutional Integrity Department Survey data WBVS Operational Managers Benchmarks/Millennium Development Goals Hotlines Corporate Social Responsibility Reports Dialogue on Values and Ethics for Development Quality Assurance Group Internal Communications Academic/Intellectual Integrity Legal Anti-Corruption Work Environmental Safeguards Operational Risk Review Safeguard Policies Corporate Social Responsibility Reporting Human Rights Concerns Disclosure Policies Inspection Panel Finance: Ethical Investing Participatory Development Civil Society Group WBI, Dialogues Training Corporate Strategy INT Investigations INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS Media Alerts Executive Directors Review Mechanisms Operational Services Resource Management INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS OED Operational Risk Services Ethics and Development for The World Bank — Towards a Map Map Framework: Who is Responsible? Complaint resolution

STAFF ACTIONS AND BEHAVIOROPERATIONAL WORK Operational Managers Benchmarks/Millennium Development Goals INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS INSIDE THE BANK RELATIONS WITH CLIENTS, PARTNERS AND CRITICS Ethics and Development for The World Bank — Towards a Map Map Framework: Underlying Questions How are ethical values part of institutional culture? How are possibilities of subtle discrimination handled? What is done to raise ethical standards? How is the ethos transmitted? What rules guide staff behavior? Are they adequate? Are they well enforced? Who is responsible for enforcement and shaping rules? How fair is what happens when something goes wrong? Recourse? Whistle-blower protection? What are specific standards of behavior and how are they applied? How do we know how well this works? What redress is there? Intellectual property acknowledging resources. Application of ED decisions. Are they appropriately adaptable? Legal policies and standards – Do they have adequate coverage? Safeguard policies. Are people affected able to hold Bank to account? Quality assurance. Complaints from those indirectly affected? Honesty and openness of internal communication. Corporate footprints. Effective use of resources. How effective are disclosure policies? Sins of Commission (beyond rules). Sins of omission (what we miss doing) Are we honest in our use of data always? Financial impact of our work and analysis. What do we do to address misuse of our power? Arrogance? “Outside Bank” behaviors with employees in families (domestic abuse, GV employees). Honest use of resources. How doe we deal with human rights issues not covered by Bank policies (torture, slavery, press freedom, religious freedom)? Adequacy of evaluation and monitoring. How well do we deal with corruption? Personal reports in media on staff. “Cultural diversity” in country offices. Handling of problem cases (arrests, accusations)