IT Governance: (Re-)Assembling the Packets Fred Siff Vice-President & Chief Information Officer, Professor of Information Systems University of Cincinnati.

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IT Governance: (Re-)Assembling the Packets Fred Siff Vice-President & Chief Information Officer, Professor of Information Systems University of Cincinnati © F.H. Siff, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes provided that this copyright statement appears on the reproduced materials and notice is given that its use is by permission of the author. To republish or otherwise disseminate this work requires the written permission of the author.

IT Governance: Governing the (Academically) Free Fred Siff Vice-President & Chief Information Officer, Professor of Information Systems University of Cincinnati © F.H. Siff, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes provided that this copyright statement appears on the reproduced materials and notice is given that its use is by permission of the author. To republish or otherwise disseminate this work requires the written permission of the author.

Assembling Packets from the Campus Ether Listen … and hear Develop coherence Garbled messages lead to failed executive leadership

Five Ideas The New Kid on the Block What is Governance and Why Is It Essential? Who Cares About IT in the Business? The Executive CIO Some Keys to Effective Governance

The New Kid on the Block Not just ‘talk to the suits’ Be one -- find your “Inner Suit” Lead through the strategy & policy implications of IT Make them care, make IT matter Be a suit, an executive, not a envoy from the basement…Board Room not back office

The New Kid in the Executive Suite “Getting IT Right,” Harvard Business Review, Feld & Stoddard, February 2004 “Of all the members of the Executive Committee, the CIO is the least understood …many companies just kick the kid out of the house.”

The New Kid in the Executive Suite Manage to a mature business model, not to the next crisis Do (only?) what your organization can do well Sound resource management is essential A cost center with a P&L statement A mature business model must include governance

What is Governance? Who makes decisions, why, and how Academic organizational culture largely defined by issues of governance IT is new to the process IT is too important to leave to IT folks You need their voice Just IT: myopic and ill-Informed Just IT: nobody else cares

The Process of Collecting the Packets… What is Governance? and Acting on the Message

What is Governance  Why Successful business transformation starts with business needs and priorities involves the business process owners in significant ways An antidote for anarchy?

What is Governance  Why Practical: prioritize the deployment of limited resources Reflect community Not for “buy-in” Involvement of informed users leads to better ideas, products & decisions …But fit the larger organizational culture

What is Governance  Why The business agenda defines issues IT-Business Alignment There are no IT projects…only business projects The Next Great Thing in IT is not in IT, it is in the business

Who Cares About IT in the Business? Everyone. I’m IT. You’re IT. Credibility is the key to organizational involvement...Deliver Deliver Deliver Committees recommend …Officers and administrators make decisions

Who Cares about IT in the Business? Re-assemble the packets of information into a community- conscious and coherent message. The routing is accomplished in the governance structure.

The Executive CIO IT impacts nearly every executive business decision at the university. Foremost being teaching & learning and research Think front office, not back office Make the business case, not the IT case Route the packets according to the discipline and the need

Some Keys to Effective Governance Vision = Execution Deliver Deliver Deliver

Some Keys to Effective Governance Make the issues matter Examples Back Office or eClassrooms? Funding always does…

A Digression Why ERP & infrastructure? Isn’t the business teaching & learning and research? Back office or board room?

Some Keys to Effective Governance Involve the right people matched to the right issues Executive involvement critical

Simplified UC IT Governance Structure (February 2004) ExecutiveTechnologyStrategyCommittee (VP & CIO) Academic Technology PlanningCommittee InstitutionalManagementPlanningCommittee E- Communication PlanningCommittee InfrastructureTechnologyPlanningCommittee Cabinet (President Chairs) --ECAR Case Study 4, 2004, “Using an IT Governance Structure to Achieve Alignment at the University of Cincinnati.”

Some Keys to Effective Governance Involve the right people matched to the right issues Executive involvement critical Thought leaders Strong recommendations -- empower

Some Keys to Effective Governance Involve the community “Using an IT Governance Structure to Achieve Alignment at the University of Cincinnati, ” ECAR Case Study 4, 2004

Conclusion The IT Governance structure is one mechanism for re- assembling the packets and enabling the executive function of IT to be conducted.

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