ICS For Major Incidents 1 MANAGING COMPANY TACTICAL OPERATIONS Unit 3: Communications Unit 3: Communications UNIT 5: COMMUNICATION AND THE INCIDENT COMMAND SYSTEM

2ICS For Major Incidents Unit 5 Objectives Describe the interpersonal skills required for incident management. Describe the interpersonal skills required for incident management. Describe the key elements in a communications system. Describe the key elements in a communications system. Describe the communication order model process. Describe the communication order model process. Describe and demonstrate effective on-scene and progress reports. Describe and demonstrate effective on-scene and progress reports.

3ICS For Major Incidents Unit 3 Objectives and Overview Given a simple exercise or activity you see the difficulty in maintaining clear and accurate two way communications Given a simple exercise or activity you see the difficulty in maintaining clear and accurate two way communications Individual Activity 5.1 Individual Activity 5.1

4ICS For Major Incidents The Need For Effective Incident Communications Effective Resource Use Effective Resource Use Manage action plan effectively. Manage action plan effectively. Gather clear and concise information. Gather clear and concise information. Flow of important information only Flow of important information only

5ICS For Major Incidents On-Scene Communications More than just yelling orders More than just yelling orders Involves several steps Involves several steps Giving and receiving information Giving and receiving information Information understood Information understood

6ICS For Major Incidents Understanding Effective Incident Communications Mobile Radio Mobile Radio Face to Face Face to Face Cell Phone Cell Phone

7ICS For Major Incidents The Need For Effective Incident Communications Legal Implications Many radio communications are taped. Many radio communications are taped. Tapes may be entered as part of the evidence. Tapes may be entered as part of the evidence. All departments must follow FCC licensing requirements. All departments must follow FCC licensing requirements.

8ICS For Major Incidents The Need for a Communications Model Communications is a major factor in how well emergencies are managed. Communications is a major factor in how well emergencies are managed. Departments need to train on improving incident communication procedures. Departments need to train on improving incident communication procedures.

9ICS For Major Incidents The Need for a Communications Model Departments and dispatch centers should have written communication procedures Departments and dispatch centers should have written communication procedures Basis for training. Basis for training. INTEROPERABILITY INTEROPERABILITY Members know what are the communication rules. Members know what are the communication rules. Used during post incident analysis. Used during post incident analysis.

10ICS For Major Incidents The Need for a Communications Model Written Procedures Provide a Model Provide a Model Assurance that all the important factors in effective communication are included. Assurance that all the important factors in effective communication are included. Followed at all incidents. Followed at all incidents. "Perfect practice makes perfect" "Perfect practice makes perfect"

ICS For Major Incidents 11 The Communications Order Model

12ICS For Major Incidents The Communications Order Model FORMULATE

13ICS For Major Incidents The Communications Order Model SEND

14ICS For Major Incidents The Communications Order Model TRANSFERTHROUGHMEDIUM

15ICS For Major Incidents The Communications Order Model RECEIVE

16ICS For Major Incidents The Communications Order Model UNDERSTAND

17ICS For Major Incidents The Communication Order Model FEEDBACK

18ICS For Major Incidents The Communications Order Model FORMULATE SEND RECEIVE UNDERSTAND FEEDBACK TRANSFERTHROUGHMEDIUM

19ICS For Major Incidents Benefits of Using the Communications Order Model Confirmation that message is received and understood. Radio traffic is reduced because understanding is confirmed the first time. Confirmation that message is received and understood. Radio traffic is reduced because understanding is confirmed the first time.

ICS For Major Incidents 20 Activity 5.2: Incident Audio Tape

21ICS For Major Incidents On-Scene Communications Responsibilities

22ICS For Major Incidents On-Scene Communications Responsibilities When communication breaks down on the incident so does: When communication breaks down on the incident so does: Coordination Coordination Control Control The ability to provide for responder safety The ability to provide for responder safety

23ICS For Major Incidents Communications Responsibilities All personnel have the responsibility to communicate effectively All personnel have the responsibility to communicate effectively Starts with a good brief initial report by first-in officer Starts with a good brief initial report by first-in officer Continues throughout the incident Continues throughout the incident

24ICS For Major Incidents Tactical Communications Responsibilities Progress Reports Status Status Number of Patients Number of Patients Dispositions Dispositions Additional Resources Additional Resources

25ICS For Major Incidents Accountability Reports Personnel Accountability Report (PAR)

26ICS For Major Incidents Emergency Traffic All personnel have the responsibility All personnel have the responsibility A method to quickly convey emergency information should be established (radio tone) A method to quickly convey emergency information should be established (radio tone) Accounts for all personnel when the structure or the area involved has been evacuated Accounts for all personnel when the structure or the area involved has been evacuated

27ICS For Major Incidents Summary Interpersonal skills are required for incident management. Interpersonal skills are required for incident management. Discussed the key elements in a communications system. Discussed the key elements in a communications system.

28ICS For Major Incidents Summary Described the communication order model process. Described the communication order model process. Described and demonstrated effective on- scene and progress reports. Described and demonstrated effective on- scene and progress reports.