Swets Information Services Supplying the hybrid library – the agent’s role Robert Bley, Sales Manager: E-Access Solutions

Supplying the Hybrid Library – The Agent’s Role Obtaining content: A complex problem! Resource Identification Selection License evaluation/negotiation Ordering Payment/prepayment Receiving Discovery/access management Usage tracking Renewals /cancellations

Supplying the Hybrid Library – The Agent’s Role Solutions: Full text journals – Identify and select individual titles or packages – What’s out there? - Subject checklists - Catalogue - DataSwets – Will it integrate with your library portal, VLE, or reading list software? – Is it cross-searchable alongside other resources? – License negotiation – likely to be based on site license rather than concurrent usage, but Swets can advise and help! – Offers from publishers – Initiatives from consortia etc – Administration / setup. – Invoicing alongside your other subs – Linking / helping with resource discovery – Usage monitoring – Renewal – Claiming

Supplying the Hybrid Library – The Agent’s Role Solutions: Databases – Identify and select package – What’s out there? - Subject checklists - Catalogue - DataSwets – Full text v. A&I content – Full text in the database or outside? – Will it integrate with your library portal, VLE or reading list software? – Is it cross-searchable alongside other resources? – Full text embargoed? – License negotiation – likely to be based on concurrent usage rather than site license, but Swets can advise and help! – Administration / setup. – Invoicing alongside your other subs – Linking / helping with resource discovery – Renewal

Supplying the Hybrid Library – The Agent’s Role The modular site for buying, accessing and managing your subscriptions

SwetsWise: e-procurement Full web subscription management service –End user and centralized ordering –Catalogue browsing/ordering –Built-in approval procedures –Renewals, claims, cancellations, subscriber data changes, reports etc. Rapid electronic transfer of order information

Supplying the Hybrid Library – The Agent’s Role SwetsWise: online content – The largest e-journal gateway…

Supplying the Hybrid Library – The Agent’s Role Underlying Principles -Depth of content -Ease of access -Total management -…..more than a one-stop shop -Adaptable and fully integratable -Meet hybrid / virtual libraries’ needs

Supplying the Hybrid Library – The Agent’s Role Content -Linking service -Control of document delivery & pay–per- view -Full coverage of the library collection – regardless of media or location - Largest single gateway - Full integration

Supplying the Hybrid Library – The Agent’s Role Linking arrangements with third parties: examples

Supplying the Hybrid Library – The Agent’s Role

Some of our Linking Partners The customer!

Databases Database A&I layer Full text?

Supplying the Hybrid Library – The Agent’s Role Electronic Journals Publisher A Publisher B Publisher C

Supplying the Hybrid Library – The Agent’s Role Gateways Full Publisher A Search header data Full Publisher C Swets.proxy Full Publisher B

Supplying the Hybrid Library – The Agent’s Role Linking Issues Table of Contents Abstract & Full Text Local OPAC Journal titles MARC 856 field

Supplying the Hybrid Library – The Agent’s Role Databases AND Gateways – the best of both worlds? Database A&I layer Full text? Publishers

Supplying the Hybrid Library – The Agent’s Role Stable multi-level linking: How it’s done! nnnnnnnn&vol=nnnn&iss=nnnn&page=nnnn … or translated into a real example... &iss=3 &page=24&FT=1

Supplying the Hybrid Library – The Agent’s Role

Alerting -TOC alerts automatically disseminate the availability of new journal issues -Search alerts automatically disseminate the availability of new articles of interest to the user -Customizable texts for library marketing! -Choice of formats -Automatic alerts on new journals added to SwetsWise or to your account

Supplying the Hybrid Library – The Agent’s Role

Management -Faster set up times (Triple E project) -EDI -Grace periods – all except 13 publishers! -Automatic license chasers -Publisher acceptance of Swets proxy -Auto-access -Ready made linking URLs -License management -Auto-claiming

Supplying the Hybrid Library – The Agent’s Role The system will show you what it’s claimed for you!

Supplying the Hybrid Library – The Agent’s Role EDI Exchange of electronic information according to standards Input: Invoices Check in Claim responses Swets System Output: Claims Orders

Supplying the Hybrid Library – The Agent’s Role EDI interfaces -Swets Information Services is enabled to handle ALL EDI Transactions: - - Claiming - Ordering - Invoicing -…in both X.12 and EDIFACT formats, and can do so by - - FTP - On Disk -But not all ILS vendors accept these formats and transactions

Supplying the Hybrid Library – The Agent’s Role What about print? – Labour intensive processes in the library: – Checking-in – Claiming – Processing – …but still necessary!

Supplying the Hybrid Library – The Agent’s Role Leave it to the agent: Consolidation Service -Consolidation service -You receive all issues from publishers all over the world in one shipment. -9 distribution centers around the world -6 million issues annually -Issues processed in 24 hours in the distribution centers

Supplying the Hybrid Library – The Agent’s Role Leave the work to us – From Direct -----> Consolidate your subscriptions: Consolidation Service

Supplying the Hybrid Library – The Agent’s Role Leave the work to us – You receive all issues in one shipment, in a frequency you desire – Additional services can be provided

Supplying the Hybrid Library – The Agent’s Role Consolidation -Receiving all issues once per day/week/month -Automatic claiming -Packing lists -Missing issues sent directly Reports -Arranging transport & dealing with customs -Online overview via DataswetsConnect

Supplying the Hybrid Library – The Agent’s Role Add on Services Circulation list Alphabetical issue sorting Sticker service Classification stickers Processing free issues Library stamp Security strips Sealing of issues Label location Packing List on floppy

Supplying the Hybrid Library – The Agent’s Role Subscription services: Regardless of media -Control: - Over your subscription management process - Currency risk management -Cost savings: -Optimize your workflow -Provide all required information, aggregation function -Convenience: -Customer Service: single point of contact -Provide all required information, aggregation function -One to many, to one!