Restricted Information Copyright 2009 USPS MTAC USPS Demand Chain Bob Bernstock USPS President Mailing & Shipping Services April 29, 2009.

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Presentation transcript:

Restricted Information Copyright 2009 USPS MTAC USPS Demand Chain Bob Bernstock USPS President Mailing & Shipping Services April 29, 2009

2 Agenda I.USPS Customer Facing Business System A.Supply Chain B.Demand Chain C.Customer Facing Business System II.Mailing and Shipping Services A.Overview B.Strategy C.Sales D.Channels- Retail E.Channels – Web, Mobile, Contact Center F.Business Units G.Business Units – Marketing Mail III.Summary

3 A. USPS Supply Chain Organization Support Functions Engineering Facilities Sustainability IMB & Address Quality USPS Supply Chain Business Systems Retail Operations Network Operations Delivery Operations Geographic Areas Eastern Area Great Lakes Area New York Metro Area Northeast Area Pacific Area Southeast Area Southwest Area Western Area Capital Metro Area I. USPS Customer Facing Business System

4 B. The Demand Chain Organization USPS Demand Chain (Revenue Generation) Business Units Expedited Shipping Ground Shipping Marketing Mail Transactions & Correspondence Support Functions Strategy Advertising Sales Market Research Pricing Corporate Communication Customer Channels Retail Web Call Center I. USPS Customer Facing Business System

5 C. The Customer Facing Business System USPS Supply Chain Business Systems Geographic Areas Support Functions Customers USPS Demand Chain (Revenue Generation) Business Units Customer Channels Support Functions Meet Customer Needs Organized to meet the needs of the USPS customer and collaborate with the USPS Supply Chain, as well as external partners, alliances and suppliers. USPS SuppliersPartners & Alliances USPS Supply Management Collaborate I. USPS Customer Facing Business System

6 II. Mailing & Shipping Services

7 Robert F. Bernstock President Mailing and Shipping Services Tim Healy Retail Products & Services Gary Reblin Expedited Shipping Jim Cochrane Ground Shipping Sharon Daniel Strategy Joyce Carrier Media Planning & Advertising Jane Langdon Internet Channel & Solutions Greg Whiteman Market Research Steve Monteith Transactions & Correspondence Tom Foti Marketing Mail Business UnitsChannelsStrategy and Support Susan Plonkey Sales A. Overview II. Mailing & Shipping Services Pricing Corporate Communications Stephen M. Kearney SVP Customer Relations Consumer Advocate Customer Relations – Events

8 Project Management B. Strategy II. Mailing & Shipping Services Strategic Financial Planning Sharon Daniel Strategy Strategic Alliances Management Performance Analysis Business Development

9 C. Channels – Retail and Commercial II. Mailing & Shipping Services Special Services Consumer Products & Licensing Tim Healy Retail Retail Service BMEU Operations

10 D. Channels – Web, Mobile, Contact Center and Commercial II. Mailing & Shipping Services Contact Centers USPS.COM Jane Langdon Web, Mobile, Contact Centers USPS.COM Re-launch Postal One Operations

11 E. Business Units II. Mailing & Shipping Services Robert F. Bernstock President Mailing and Shipping Services Gary Reblin Expedited Shipping Jim Cochrane Ground Shipping Steve Monteith Transactions & Correspondence Tom Foti Marketing Mail

12 F. Business Units – Marketing Mail II. Mailing & Shipping Services Direct Mail Tom Foti Marketing Mail Large Advertisers Small Business New Products Periodicals, Catalogs, Saturation Segment Periodicals Catalogs Saturation Segment

13 The Customer Facing Business System USPS Supply Chain Business Systems Geographic Areas Support Functions Customers USPS Demand Chain (Revenue Generation) Business Units Customer Channels Support Functions Meet Customer Needs Organized to meet the needs of the USPS customer and collaborate with the USPS Supply Chain, as well as external partners, alliances and suppliers. USPS SuppliersPartners & Alliances USPS Supply Management Collaborate III. Summary