Serving Patrons Millennium Silver Circulation Features and Products

© Innovative Interfaces, Inc Providing More for Your Patrons Self-Service Personalized Contact Customization Efficiency and Consistency Privacy History Mobility

© Innovative Interfaces, Inc Self-Service eCommerce –Paying fines through the Web Online Patron Self-Registration –Customizable by library –Privileges set by library Self-check –SIP2 Interface to 3 rd Party Vendors Library determines blocked status –Graphical Self-Check New graphics available Option to require PIN

© Innovative Interfaces, Inc. 2004

Online Registration

© Innovative Interfaces, Inc. 2004

Personalized Contact Courtesy Notices Patron and/or phone display when hold is triggered from patron record

© Innovative Interfaces, Inc Courtesy Notices Determined by loan rule –Number of days before due date –Customized text Same data elements as overdue notice

© Innovative Interfaces, Inc. 2004

From Patron Record Individualized quick messaging to the patron

© Innovative Interfaces, Inc. 2004

Customization Notices and receipts printed in patron’s language Selection of subject for notices

© Innovative Interfaces, Inc Notices and Receipts in Patron’s Language New field in patron record for supported languages Circulation texts support multiple languages Link from Online Registration

© Innovative Interfaces, Inc. 2004

Efficiency and Consistency Age range in loan rules Checkout message Copying of patron records Display of patron name and/or number in holds and bookings dialogs

© Innovative Interfaces, Inc Age Range No need to update patron type as patron ages Checks birth date field in patron record

© Innovative Interfaces, Inc. 2004

Checkout Message Frontline staff can add crucial data to item without supervisor intervention Message displayed at check in Login Manager setting Password authorized

© Innovative Interfaces, Inc. 2004

Patron Record Copy Faster registration for families Library can determine what fields are copied

© Innovative Interfaces, Inc Patron Name/Number Display Both bookings and hold dialogs Depending on workflow, display of name and/or patron record number may eliminate a need to check the patron’s record

© Innovative Interfaces, Inc Privacy Separation of the ability to retain last patron and last check in date fields in item record Ability to make the last patron field editable for creation of lists to blank the field as desired Make record fields viewable/editable by manager-level staff only

© Innovative Interfaces, Inc History Circulation history in the WebOPAC –Optional by library –Optional by patron –Patrons can delete entries if desired Bookings history in Circulation/Bookings –Optional feature –Library decides how long to retain information –Accessible by patron, item, or management mode

© Innovative Interfaces, Inc. 2004

Mobility Wireless Workstation –Work from anywhere –Step outside the physical building –Go where the patrons are

© Innovative Interfaces, Inc Wireless Workstation Example uses: –Serve patrons in checkout queues –Bookmobile –Outreach to underserved communities –Homebound –On-the-spot check ins and renewals –Use in classrooms or offices –Offsite registration of new patrons

© Innovative Interfaces, Inc Wireless Workstation Functions: –Inventory –Count Internal Use –Rapid Update –Check in –Check out –Patron Registration –Link to AirPAC

© Innovative Interfaces, Inc Wireless Workstation

© Innovative Interfaces, Inc For more information… Barbara Vance Product Manager for Circulation x2409 Dinah Sanders Product Manager for WebOPAC (eCommerce and Circulation History) x2407