NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 1 NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS (NASCSP) 2011 NASCSP WAP Orientation Training Developing Training Plans March 1, 2011 Bob Scott Director, Energy Services

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 2 What is Training? A comprehensive human development program with the objectives of changing behavior and enhancing performance so they match the mission of the organization.

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 3 DOE Grant Guidance How Grantee assesses training needs What training will Grantee provide and is attendance mandatory? Are any certifications or training required prior to hire or by date certain? How production and energy savings are used in development of T&TA activities

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 4 DOE Grant Guidance T&TA funding – What % for monitoring Apportionment of funds Other sources of funds for this purpose Assessment of T&TA activities to determine whether funds are being spent effectively

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 5 A Comprehensive Training Program Should be a coordinated system Based on written standards and best practices Properly funded and supported by all levels of management Respected by trainees Encourage ongoing feedback

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 6 Comprehensive Training Plan Considerations Sustaining and consistent, yet  Constantly evolving Involve stakeholders from all levels of the program with regular meetings Identified training curricula, task analyses, learning objectives, testing and evaluation Thorough training records and documentation Certifications

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 7 Developing a Training Plan Identifying training needs Who needs to be trained? Who will be doing the training? Where will the training be? What are the best training methods for your target participants? Buy-in at all levels is critical

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 8 Identifying Training Needs Are there a lot of new people? Review monitoring reports to see major trends or individual agency deficiencies What new technologies or issues is your WAP facing? What DOE or State policy changes need to be implemented? What already implemented technologies need to be reinforced?

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 9 Identifying Training Needs What knowledge and skills are needed? What knowledge and skills does the staff possess? What is the gap between the two? How do you bridge that gap?

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 10 Who Needs to be Trained? Arguably all levels of WAP need constant and consistent training but… How to you decide what to prioritize and where to focus?

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 11 Who Needs to be Trained? Field workers need consistent training and refreshers Often new technology needs 2-3 training events to thoroughly grasped, be reinforced, and be correctly implemented The higher the level of responsibility, the more training needed

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 12 Who Needs to be Trained? With so much focus on technology, often there is not enough management and supervisory training The local WAP Coordinator/Director is the one most important person to be knowledgeable in all program aspects Generally, good WAP Coordinators have had good programs, lousy ones have had lousy programs

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 13 Who Will be Doing the Training? State Training Staff when feasible National or regional trainers Another perspective Sometimes same state training can become stale Can benefit participants by seeing how other states do things, or reinforce how you do it Enables locals to see we’re all in it together Other state or local specialists A lot of movement towards community colleges, trade schools, WIB’s, and other organizations

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 14 Where Will the Training Be? Training Methodologies Classrooms Training Centers Conferences/Meetings Tech fairs, crew competitions Weatherization job sites Mobile training units Online training

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 15 Where Will the Training Be? Training Methodologies Each has advantages and disadvantages A good training program will incorporate several of the methodologies

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 16 What are the Best Training Methods for your Participants? We have seen that WAP Personnel are:  Highly practical learners  Do not want to be talked down to  Tend to like informal settings  Need to be mentally and/or physically involved  Often feel threatened by tests  Have different kinds of smarts and learning styles  Most often respond to hands-on training

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 17 What are the Best Training Methods for your Participants? Instructional Strategies Lecture Guided discussion Demonstration and practice Role play (including crew competitions) Individualized/mentoring

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 18 What are the Best Training Methods for your Participants? Use multiple training strategies when possible – best way to reach everyone Example – dense pack sidewall insulation Begin with lecture on stopping air movement in wall cavities and increased R-value, how to achieve dense pack (include guided discussion) Demonstrate technique on wall prop or at job site Have small groups practice setup and tubing technique Give individualized attention during practice Consider crew competition for follow-up

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 19 Weatherization Boot Camps Designed to cover basics and get worker “job ready” Usually week long intensive training MA model - upon completion, participants certificate of "authorization to participate“ in WAP jobs Linking WAP to emerging green economy

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 20 Testing and Evaluation Tests are often threatening to WAP workers Should always tell trainees in advance – What will be measured How it will be tested How they need to perform to “pass”

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 21 Testing and Evaluation Written tests Oral tests Performance – task analysis Some combination of the above

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 22 Evaluate Training Program Should be ongoing Need to measure success and identify ways to improve

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 23 Evaluate Training Program Methods – Participant evaluation forms Compare participants knowledge and skill before and after training Evaluation when monitoring Supervisory or peer evaluation

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 24 Buy-in at All Levels is Critical A successful training program needs commitment from: The State The Trainer(s) The Monitor(s) The Local Agency The Trainees

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 25 State Responsibilities Support a comprehensive and sustaining plan Provide funds to make it successful Make sure there are clear and up-to-date standards Develop Field Guide Adopt core competencies for various job descriptions Include stakeholders from all levels

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 26 Trainer Responsibilities Become an expert and continue personal educational process Develop and improve curriculums Develop and improve props Develop a system to measure the effectiveness of the training Be responsive to needs of participants Assist agencies in developing reinforcement of training and best practices

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 27 Monitor Responsibilities Understand role as important part of the training program Observe field personnel at job site Take digital photos that can be used in training Provide in-field T&TA and mentoring during visit Note deficiencies for use in training needs assessment Cite training needs as recommendations in monitoring reports

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 28 Agency Responsibilities Give training the importance it needs rather than treating as an inconvenience Base wages on training and experience Develop training plans for each employee Follow up on training WAP Coordinator should discuss immediately and then 3-6 weeks later Have in-house reinforcement and mentoring

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 29 Trainee Responsibilities Be receptive to training Determine how you can advance through training Fully participate in event Understand that training is an interactive process Ask questions if you do not understand Behave when away from home – it’s hard to learn with a hangover

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 30 Buy In At All Levels Will help validate your training program Will make your training program more sustainable Will make your training program easier to implement and maintain

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 31 How Do You Get Buy In At All Levels Consider network wide training committee and have regular meetings Develop quality evaluations of training and then carefully consider recommendations Consider certifications or merit based rewards Have multiple levels of classifications so workers have possible career ladder Formalize training program so all are aware of a tangible product

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 32 Documentation In the past, this area has probably lacked Recommend state have a policy for documentation of training records For courses - Curriculum, lesson plans, date and venue, evaluation tools, participants list and test results For trainees – participation records, test results, advancement through course of study, any certifications

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 33 WAP Certifications More states are considering developing certification program Certifications key issue in DOE ARRA T&TA Plan Wx+ goal of consistent delivery of quality services

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 34 What is Driving Certifications? Raise the level of competency throughout the statewide program Provide recognition for WAP personnel who do consistent quality work DOE initiative for WAP to be gateway to emerging Green Retrofit Market

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 35 What is Driving Certifications? Develop a systematic training program Bring more consistency in statewide training Provide a way to measure success in training Set standards for knowledge and skills of various job classifications Give accountability to agency sending staff for training

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 36 Benefits of Certifications Ensure bar for excellence is established and maintained Enhance professionalism of statewide network Add stability to work force Increased wages Increased respect Increased professionalism

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS 37 Training Resources WAPTAC website Weatherization Core Competencies (on WAPTAC) WAP Standardized Curricula (on WAPTAC), note “Train The Trainer” DOE Workforce Guidelines guidelines_home_energy_upgrades.pdf guidelines_home_energy_upgrades.pdf Saturn Resource Management Building Performance Institute (BPI) R J Karg Associates And many more

NATIONAL ASSOCIATION FOR STATE COMMUNITY SERVICES PROGRAMS Contacts Bob Scott

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