Enterprise Rent-A-Car

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Presentation transcript:

Enterprise Rent-A-Car

Recruitment and selection

Introduction 8000 offices worldwide Employing 65,000 people; Annual turnover of over £4.5 billion A global business with a decentralised ‘local’ structure Enterprise services include: Replacement cars for accident repairs. courtesy cars short term rentals for special occasions Collection service from home to rental car Car rental market highly competitive.

The role of Human Resource Management

The role of Human Resource Management Hire Train Develop Motivate Workforce Planning Strategy

Attracting applicants

Attracting applicants External recruitment Offering a clear Career Path Doing activities in Universities to attract Fresh Graduates: Presentations in the company Relationship with clubs & organizations Attending Careers Fairs Drop in Sessions Skills Sessions Mentoring Programme

Enterprise Career Path

Recruitment

Recruitment Online recruitment process Different entry routes : Enterprise Internships – for students at university Graduate Management Trainee programme

Prsented By Aamish Shuakat

Selection

Selection Job description Person specification Selecting process : Screening Face to Face Interviews Interviews with Branch Manager Assessment Day

Identify Three Reasons Why Enterprise uses Workforce Planning ? Question 1 Identify Three Reasons Why Enterprise uses Workforce Planning ?

Answer :1 To have right people and skills to achieve business aims and objectives. To deliver first-class customer service & to win regular awards for Workforce’s efforts in this area. To make policies of promoting its managers from within its existing workforce.

Questions 2 In a competitive market, what does enterprise do differently to attract high customer candidates ?

Answer : 2 Expanded its services to meet customers needs by giving business rentals at airport and city locations Provides replacement cars for accident repairs, courtesy cars for garages and short- term holiday rentals for breaks & special occasions. Enterprise also offers a collection service to take customers to their hire cars.

Question 3 What competencies does Enterprise look for when recruiting to maintain its high levels of customer service ?

Answer : 3 Enterprise looks following Competencies : Sees issues/needs from a customer perspective Adapts to suit the audience Deals with challenges, demonstrates resilience, able to priorities Creative about getting things done, thrives under pressure, organizes work Works cooperatively, takes ownership, seeks leadership Plans important conversations, confident and articulate

Question 4 How does Enterprise’s Strategy of providing a career path benefit company ?

Answer : 4 perfect service growth and expansion high levels of customer satisfaction