Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Other Stakeholders Registrar's ITS Bursar's Career Office Housing Office Academic Resource Center (ARC) Academic Affairs Library Bookstore Project is beneficial to them because it would make their job easier by adding features on the My.Aup website that will help maximize their productivity by eliminating time-consuming tasks

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Registrar Focus Group one of largest stakeholders in my.aup project play a pivotal role in AUP community have some of most interactions with students on a day-to- day basis office is chiefly responsible for student records duties include but are not limited to : processing registration requests keeping list of schedules classes and maintaining class lists enforce rules for adding and dropping classes keep a permanent record of grades and school enrollment

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Method Focus group form of qualitative research in which a group of people are asked questions about their opinions Why we used Focus Group & not other method Held it in Amex, non office environment Why we chose to talk further to Registrar asked them a few open-ended questions continued to ask important follow-up questions based on their responses

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results besides registration, transcripts and enrollment certificates were top things they would like to see done online many of students that come to them are not familiar or unaware of the terminology for the documents they are asking for concerns about current system for transcript Confusing system online

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results issue of grades many students complain they cannot see their grades, why? Issue of communication with students Don’t check their /mailboxes counter-intuitiveness of the my.aup site Students come with many F&Q

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Discussion Layout of my.aup site needs to be reorganized Transcript order is in payment section not academics Insert a status bar during checkout that lets you know status of steps completed those to come Dictionary of terminology related to registrar Frequently asked questions page They will only have to meet with students face to face for exceptional reasons

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Discussion Place sample documents online Give students idea of forms look like, info contained in them Family tree online of who people are in offices Photos of them and what they do Something in system that allows computer to distinguish students have right to see grades from those who don’t

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Discussion Communication Having a filter system for Students can subscribe to various groups, and will help filter “AUP spam” My.aup orientation session to let them know about site, what it does Throw a launch party for new and improved site for current students Let them know all the things they can do on site