1 Workplace Violence and Other Unsafe Conditions By Dawn Kitz-Wekerle

2 What is Workplace Violence? Violence at work occurs when a worker is made to feel unsafe or threatened, or is the target of violent acts. Violence includes harassment, verbal threats, abuse, assault and homicide. Most violent acts against workers are done by strangers, clients or patients, and not by co-workers.

3 VIOLENCE RISK: Working at Night or Early in the Morning Convenience Stores Fast Food Restaurants Late-Night Video / DVD Rental Stores

4 WHAT TO DO: Working at Night or Early in the Morning Be active and alert Make sure outside lights are on and working Run an “empty register”, just $5 bills and change

5 VIOLENCE RISK: EXCHANGING Money With The Public Stores Restaurants

6 WHAT TO DO: EXCHANGING Money With The Public Be friendly and briefly look directly at customers Keep cash register fund to a minimum Make sure work areas are clean, tidy, and well-lit

7 VIOLENCE RISK: Working With Patients or Clients Who May Be Violent Hospitals Nursing Homes Psychiatric Centers

8 What To Do: Working With Patients or Clients Who May Be Violent Learn to recognize signs of potential violence: –Pacing –Restlessness –Clenched Fists –Loud Talking, Threatening Get assistance

9 VIOLENCE RISK: Working Alone Cashiers Gas Station Attendants Home Care Workers Taxi Drivers Sales People Security Workers

10 What To Do: Working Alone Assess the hazards Do not enter any situation where you feel unsafe If attacked, scream — as loud and long as possible If someone grabs your purse or other personal or store property, do not resist and do not chase the thief

11 General Safety Procedures Know & follow company safety policies/procedures BEFORE you begin work ALWAYS report unsafe and violent incidents Be alert and aware of your surroundings; report unusual activity NEVER take unsafe matters into your own hands