People. Passion. Performance. Distributor Want aka. DisWAnT 05/20/2015

Distributor Want-Introduction Dis-WAnt 2

WHAT IS DISTRIBUTOR WANT Distributor Want is a internet-based warranty claim management tool that allows for more efficient and user-friendly claim entry and claim handling. –Web-based for easy and convenient claim management –Real time status updates – notifications of status change Description & Benefits 3

HOW TO USE DISWANT? 4

HOW DO I USE IT? Entering a Claim – Creating a New Claim 5

HOW DO I USE IT? 6 Entering a New Claim – General information

HOW DO I USE IT? 7 Entering a Claim - Example A customer calls and reports that his compressor is tripping on motor overload. A technician is dispatched and finds that the unloader valve came apart and a bolt fell into the element (airend) locking it up so it could not rotate. The element (airend) is damaged beyond repair and requires replacement. The technician replaces the element (airend) and overhauls the unloader valve. What is the Failure description? What is the Failure actions? What is the Failure cause? What part is listed in the Part Detail Section?

HOW DO I USE IT? 8 Entering a Claim – Entering Costs

HOW DO I USE IT? 9 Entering a Claim – Entering Parts

HOW DO I USE IT? 10 Entering a Claim – Entering Comments

HOW DO I USE IT? 11 Entering a Claim – Adding Attachments

Entering a Claim – Q&A 12

ENTERING A CLAIM - PART RETURN 13

HOW DO I USE IT? 14 Filtering to Find An Existing Claim

HOW DO I USE IT? 15 Filtering to find an Existing Claim (cont.’d)

NOTIFICATIONS 16 Notification

NOTIFICATION 17 Warranty Approval

NOTIFICATION 18 Warranty Rejection

HOW TO GET ACCESS TO DisWAnT? your first name, last name and company to If you are already set up with e-connect, service connect and/or the business portal, you will receive an from “system administrator” providing you a link to DisWAnT along with all the other likes that you currently have access to for CP If you do not have access to any CP links (you should ) then you would receive an from “system administrator” providing you with the link, your username and a temporary password For DisWAnT assistance sent all inquires to a representative will contact you 19

Performance.People.Passion. 20

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