© 2010 Oracle Corporation – Proprietary and Confidential

Oracle Projects Support Jodi Jennings– Principal Support Engineer OAUG Projects SIG - April 18, 2010

© 2010 Oracle Corporation – Proprietary and Confidential The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

© 2010 Oracle Corporation – Proprietary and Confidential Configuration Manager What is My Oracle Support Configuration Manager ? What Data is collected by configuration manager? Review the benefits, features and functionality Projects Community Q&A Agenda

My Oracle Support: Configuration Manager

My Oracle Support Configuration Manager What is it? Automates the information exchange between Oracle and our customers – Faster resolution and proactive detection of issues – Utilizes core configuration management capabilities – Create service requests with improved tracking and reporting – Proactive problem avoidance

Configuration Manager What Data is Collected? Captures information about – Host – Oracle Software and Patches E-Business Suite Patches Database and iAS Patches – Third party software inventory Access to this data is limited by – Hardware – System Software – Oracle Product Information Collected data does not include – Business Transactions – Passwords – Control Sensitive Information

Configuration Manager The Four C’s Configuration Collector (at Customer) – Collector deployed into each Oracle Home – Allows configuration information to be collected and uploaded directly from the customer site – Collector can be set to auto-update, minimizing customer maintenance – Uploads initiated by collector over a secure pipe Centralized repository (at Oracle) – Contains the customer configuration information – Can be leveraged to provide: Health checks Patch advice Inventory and usage

Configuration Manager The Four C’s Content Server (at Oracle) – Acts as publisher of revised configuration collector content for download by the collector. Connection with My Oracle Support (at Oracle) – Allow customers to log SRs referencing the uploads configurations – Allow customers to view their configuration details

Configurations Date Security and Privacy Customers see the same data as Oracle Primary access is by Oracle Product Support Data is used by Product Support to improve the customer level of service Data collected is hardware, system software, and Oracle product information Data does not include business transactions, passwords, or control sensitive information

Oracle Communities

Oracle Community Communities Customer & Partners Oracle User Groups OraclePartner Network Oracle Mix Oracle Blogs Oracle Wiki Oracle Technology Network (OTN) / OSpace My Oracle Support Community Oracle Community – Expansive Membership More Channels = More Knowledge Oracle Customers and Partners are encouraged to be members of multiple Oracle Communities Moderated by Oracle Support Customer and Partner Driven – Participate in the Community Evolution

Why Participate? Consume Learn from the community -> Increase your expertise Personalized access to the collective intelligence of your community members Rapid resolution via access to the expansive network of resources -> More time to focus on your business! Collaborate Connect Connect with the experts – Your peers and Oracle combined Expand your network! Communicat e Share information with your network Hear about what is going in the industry - attend events, advisor web casts, etc. to stay ahead Exchange ideas & best practice information Post questions and obtain answers Exchange knowledge

Rewards & Recognition Program Nomination/ApprovalAce6 Nomination/ApprovalAce Director7 Oracle Newbie Oracle Journeyman Oracle Pro Oracle Expert Oracle Guru Tier Names ,000-2,4994 2, ,00005 Point ValueTiers

Points Awarded per Activity 10 Correctly answering a discussion thread 3 Creating a new document & uploading it to the Community 5 Helpful responses to a discussion 5 Submitting positive feedback on a knowledge document 1 Posting a new or replying to a discussion Points EarnedActivity Alignment to OTN’s User Reputation Model with the exception of activities included in points system. My Oracle Support Community awards points on activities. For a complete list of benefits, go to the Rewards & Recognition Program FAQ

Participation Guidelines Oracle's Support Community is for: Issue resolution Sharing your ideas about Oracle and our products. Interacting with other members of the Oracle Support community. Networking with members of the Oracle Support community. Asking and answering questions about Oracle. Learning about Oracle and our products. Contributing your knowledge and experience to the Oracle Support Community.

Community Launch Page

Alternate Community Access In addition to access through the My Oracle Support portal, the My Oracle Support Community can be accessed directly through the following URL: This entry path requires Oracle Single Sign On (which is already required for portal access).

Getting Started Region Recent content (discussions, documents, etc.)

Main Community Home Page Recent content (discussions, documents, etc.)

Main Community Home Page Recent content (discussions, documents, etc.)

Category Page

Community Page

RSS Feeds RSS Feeds are now available Community Subscriptions must be turned on

RSS Feeds URL to Include in Feed Reader

RSS Feed Example

Classic Forums My Oracle Support Community has replaced the existing OracleMetaLink Classic Forums. My Oracle Support Community provides a wider range of communities and channels within which to collaborate and exchange information with Oracle experts industry peers, and Partners than was available through the forums. Classic Forums tab has been retired. Each Classic Forum has been migrated to a new My Oracle Support Community. To find the My Oracle Support Community that maps to the forum you are interested in, please see document Page 29

Feedback For suggestions, enhancements, new communities and How To's, use the “Community Suggestions” community and create a new discussion.

Webcasts May 18th - Contingent worker functionality as it is in June 15th - Project API's July 13th - Project Performance Reporting August 17th- Grants overview September 14th- Overview and Flow of Oracle Project Resource Management Webcasts archived in Note Future webcasts for any community you can search for Note

Thank You !

Questions