Verizon W HOLESALE C LEC O RDERING W ORKSHOP March Workshop* 3/13/2002 * The information in this Workshop presentation reflects the business environment (i.e, Order Business Rules and industry standards, etc.) effective 2/16/02.

2 March 2002 Workshop Agenda  Platform Option B - PA only 4  Verizon Resale/Platform Error Scenario 10 –7020WT02 - USOC ON LSR NOT ON CSR - LSR IN QUERY  Verizon Resale/Platform/Loop Error Scenario 15 –7070DD18 - Cut through not available new date due is required - North  Verizon Platform Error Scenario 21 –7030Z720 - MCFI FID with Distinctive ring USOC S=DSR1X invalid without call forwarding variable  Action Items from January Workshop 28  Questions/Feedback 30 Topic*Page * The LSR Forms and Web GUI ordering formats that are used in the Error Scenarios and in the Ordering Scenarios are based on the Verizon Order Business Rules Version (LSOG 4) and (LSOG 5).

3 March 2002 Workshop Workshop Objectives The objective of the Verizon Wholesale CLEC Ordering Workshops is to provide useful information that will help increase the order flow through rate and decrease the reject rate of our customers' Loop (UNE), Platform (UNE-P), and Resale requests. Achieving this objective may potentially:  Reduce the time spent by CLEC/Resellers ‘debugging’ requests that were submitted in error  Improve the end-to-end timeframe for requests to be processed Workshop Highlights  Workshops will be held monthly to educate Wholesale customers on:  The types of request errors that are found most frequently  How to avoid submitting requests with these errors  Workshops may use scenarios where workshop participants attempt to find the error in the request that was submitted  Workshops will focus on Local Service Request (LSR) transaction information that is useful to those CLECs and Resellers who are providing local services in the Verizon North and South regions of the former Bell Atlantic territory

4 March 2002 Workshop Option B Platform - PA only

5 March 2002 Workshop Purpose: Scenario #1: The purpose of this presentation is to clarify the process used to migrate an account to Platform Service, Option B in Pennsylvania.  Verizon currently has an end user named Angela Justice who lives in Philadelphia, PA.  Ms. Justice has 1 telephone line in her home.  Ms. Justice decides that she wants to switch her telephone service to CLEC XYZ.  CLEC XYZ submits an Option B Platform Migration As Is request, including the Local Service Request (LSR), End User (EU) forms.  CLEC XYZ’s Migration request is illustrated on the following page: Option B Platform (PA only) - Migration As Is

6 March 2002 Workshop The LSR forms and fields, and corresponding Web GUI transaction below illustrate a migration “as is” to Option B Platform: LSOG 4 Option B Platform (PA only) - Migration As Is

7 March 2002 Workshop Scenario #2:  CLEC XYZ has a residence end user in Pittsburgh PA, named Tom Jones with Option B Platform service.  Tom Jones would like to add Call Waiting to his service.  CLEC XYZ submits a post-migration change request, including the Local Service Request (LSR), End User (EU), and Port Service (PS) forms.  CLEC XYZ’s change request is illustrated on the following page: Option B Platform (PA only)- Post Migration

8 March 2002 Workshop LSOG 4 Option B Platform (Pa only) - Post Migration The LSR forms and fields, and corresponding Web GUI transaction below illustrate the Reseller’s request to add Caller ID on an existing Option B Platform end user’s account:

9 March 2002 Workshop Option B Platform - PA only Key Learning: Cross References:  Option B Platform is available for POTS and Centrex end users in Pennsylvania only.  Option B Platform is a combination of an unbundled 2 wire analog loop and an Option B unbundled analog line port. Collocation is not required.  There are 3 possible TOS choice when ordering Option B service: –1---BBus Option B service (B is in the 4th character) –2---BRes Option B service (B is in the 4th character) –1E-BBus Centrex Option B service (B is in the 4th character)  Option B Platform is offered at a lower monthly recurring rate. Option B Platform includes all features at no additional cost except: –Three Way Calling –Custom Ringing –Calling Number Deliver Blocking –Centrex Intercom (Centrex only)  Verizon Order Business Rules Version (LSOG 4), located at  Verizon Ordering Scenarios, located at  Verizon - Quality Baseline Validation Test Decks, located at

10 March 2002 Workshop Verizon Resale / Platform Error Scenario

11 March 2002 Workshop Potential Scenario for Platform XYZ:  CLEC XYZ currently has a residence end user in Warminster, PA called Kitty Ritter.  Ms. Ritter contacts CLEC XYZ to remove Caller ID from her existing account  CLEC XYZ submits a post-migration change to remove Caller ID, including the Local Service Request (LSR), End User (EU) and Port Service (PS) forms  CLEC XYZ made error 7020WT02 on the PS form and the request is rejected Resale / Platform Error Scenario WT02

12 March 2002 Workshop Given the CSR, LSR forms and fields, and the corresponding Web GUI transaction, can you find the error? LSOG 4 CSR LSR and Web GUI Resale / Platform Error Scenario WT02 RITTER,KITTY XYZ /LPIC XYZ AYW /TN /PIC XYZ/PICX 1234 /TN CATNIP CT, XYZ CATNIP CT, /LPCX 1234/ /TN NNK /TN /TN XYZ, XYZ RSXYZMET /TN /TN /TN / LPCA SN, /PCA SN, TN

13 March 2002 Workshop Description of the Error: Corrected Request:  USOC ON LSR NOT ON CSR - LSR IN QUERY –The submitted request is rejected because CLEC XYZ populated the PS form “FEATURE ” field with a USOC that is not on the account The USOC NSD does not exist on the customer’s account. The end user CSR indicates that the end user has Caller ID with Name (NNK) not Caller ID (NSD) –The appropriate USOC should be NNK.  CLEC XYZ reviews the CSR and determines that the correct USOC is NNK and submits a corrected LSR  CLEC XYZ’s corrected PS form is illustrated below: Resale / Platform Error Scenario WT02

14 March 2002 Workshop Key Learning: Cross Reference:  There are several different types of Caller ID services; Type of Caller IDNorthSouth Caller IDNSDNSD Caller ID with NameNNKNDF Caller ID with Call WaitingNWT Caller ID with Name andN7PXANDF Call WaitingNWT /CDIC In addition to the Caller ID USOCS, the USOC AYW (Anonymous Call Rejection) would be included.  The Pre-Order function must be performed to identify which type of Caller ID service is on the end user’s account  Verizon Order Business Rules Version (LSOG 4), located at  Verizon Ordering Scenarios, located at  Verizon - Quality Baseline Validation Test Decks, located at Resale / Platform Error Scenario WT02

15 March 2002 Workshop Verizon Resale/Platform/Loop Error Scenario

16 March 2002 Workshop Potential Scenario for CLEC XYZ: Resale/Platform/Loop Error Scenario DD18  CLEC XYZ has a new single line residential end user named Bonnie Hopps.  Bonnie Hopps is requesting new listed service in Garden City, NY  CLEC XYZ submits a New Service request, including the Local Service Request (LSR), End User (EU), Directory Listing (DL) and Port Service (PS) forms  CLEC XYZ made error 7070DD18 and the request is rejected

17 March 2002 Workshop Given the CSR, LSR forms and fields, and the corresponding Web GUI transaction, can you find the error? LSOG 4 Resale/Platform/Loop Error Scenario DD18 Pre-Order Transaction LSR and Web GUI Main Garden City 123 XYZ

18 March 2002 Workshop Description of the Error: Corrected Request:  Cut Through not available new date due is required - LSR in query –CLEC XYZ’s request is rejected because the cut through is not available at this address and the End User form reflects a WSOP (Working Service on Premises) “C”. The “N” in the Cut Through Indicator field shown on the pre-order address validation transaction indicates that the address is not eligible for Cut Through  CLEC XYZ submits a SUP 3 to remove the WSOP (Working Service on Premises) field from the request, changes the date due and resubmits the request.  The corrected LSR is illustrated on the next page. Resale/Platform/Loop Error Scenario DD18

19 March 2002 Workshop LSOG 4 Resale/Platform/Loop Error Scenario DD18

20 March 2002 Workshop Key Learning: Cross References:  Error 7070DD18 occurs when a CLEC/Reseller populates the WSOP field with a “C” and the address is not eligible for flow through  Resellers and CLECs should always perform an Address Validation Pre- Order transaction to validate the end user address and verify that the address is eligible for cut through  Verizon Pre-Order Business Rules Version (LSOG 4), located at  Verizon - Quality Baseline Validation Test Decks, located at Resale/Platform/Loop Error Scenario DD18

21 March 2002 Workshop Verizon Platform Error Scenario

22 March 2002 Workshop Potential Scenario for CLEC XYZ:  CLEC XYZ currently has a residence end user in Bar None, NY named Sam Malone.  Mr. Malone decides to remove his Call Forwarding service.  CLEC XYZ issues a request to remove the Call Forwarding submitting the Local Service Request (LSR), End User (EU) and Port Service (PS) forms  CLEC XYZ made error 7030Z720 and the request is rejected Platform Error 7030Z720

23 March 2002 Workshop Platform Error 7030Z720 Given the CSR, LSR forms and fields, and the corresponding Web GUI transaction, can you find the error? LSOG 4 LSR and Web GUI Pre-Order Transaction

24 March 2002 Workshop Description of the Error: Corrected Request:  MCFI FID with Ringmate/Distinctive Ring USOC:DRS invalid without call forwarding variable on TN  CLEC XYZ’s request is rejected because they are trying to remove the feature Call Forwarding (ESM) and the account has Distinctive Ring (DRS) and DRS2X carrying the MCFI FID  CLEC XYZ must reflect the change to the Distinctive Ring feature removing the MCFI FID from the account  CLEC XYZ sends a SUP 3 to remove the ESM and the MCFI FID from the Distinctive Ring Feature  The corrected request is illustrated on the next page Platform Error 7030Z720

25 March 2002 Workshop LSOG 4 Resale/Platform/Loop Error Scenario Z720

26 March 2002 Workshop  When removing Call Forwarding (ESM) and the end user also has Distinctive Ring (DRS) with the feature of MCFI, the MCFI must be removed  During the pre-order function, the CLEC must review the end user’s entire account to verify that no other feature is impacted by the request. Key Learning: Cross Reference:  Verizon Order Business Rules Version (LSOG 4), located at  Verizon Ordering Scenarios, located at  Verizon - Quality Baseline Validation Test Decks, located at Platform Error 7030Z720

27 March 2002 Workshop Action Items from January Workshop

28 March 2002 Workshop Action Items 1. What are the numbers for the Foreign Listings centers? Can the end user call the same number the CLEC calls? New York / New England New Jersey PA/DE & MDVW The numbers are valid for either the CLEC or the end-user. During the January Workshop, questions were raised that required additional research. The following is a summary of the responses to the Action Items raised:

29 March 2002 Workshop Questions/Feedback

30 March 2002 Workshop Feedback Forms will be distributed to all participants. Please take a few moments to complete this survey immediately following the workshop. We strongly encourage each participant to provide us with comments. The monthly workshops are designed to help you more effectively process your orders, and your feedback is used to determine relevant training content for future sessions. Dial-in participants should complete the Feedback Form they received by and send it back to or print out the Feedback Form and fax it immediately after the workshop to We appreciate your participation and contribution to the success of the workshops. Questions/Feedback SUGGESTIONS Tell us how we’re doing -your feedback is important to us!