1 Session Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Using the Cisco TAC Web Site for LAN Switching Issues Cisco TAC Web Seminar

© 2001, Cisco Systems, Inc. All rights reserved. 222 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 333 Presentation_ID Cisco.com Web Site Log in

© 2001, Cisco Systems, Inc. All rights reserved. 444 Presentation_ID Cisco TAC Web Site Log in

© 2001, Cisco Systems, Inc. All rights reserved. 555 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 666 Presentation_ID Hardware Support Select “Hardware Support” Note: Featured links or frequently accessed documents are listed on main page Cisco Products Featured Links

© 2001, Cisco Systems, Inc. All rights reserved. 777 Presentation_ID Hardware Support Select product from: Navigation bar Center section

© 2001, Cisco Systems, Inc. All rights reserved. 888 Presentation_ID Hardware Support – LAN Switches Select the LAN Switch, such as a Catalyst 6000 Series Switch via the navigation bar or product listing in the center section Catalyst 6000 Series Switches

© 2001, Cisco Systems, Inc. All rights reserved. 999 Presentation_ID Hardware Support – LAN Switches Consolidated technical resources; organized by: Hardware information Software installation Software configuration Troubleshooting Documentation Training

© 2001, Cisco Systems, Inc. All rights reserved. 10 Presentation_ID Hardware Support – LAN Switches Product specifications Modules Hardware installation and configuration Hardware Information

© 2001, Cisco Systems, Inc. All rights reserved. 11 Presentation_ID Hardware Support – LAN Switches Software Installation Software download and upgrade information Software Center access Software features and versions information

© 2001, Cisco Systems, Inc. All rights reserved. 12 Presentation_ID Hardware Support – LAN Switches Software download and upgrade example

© 2001, Cisco Systems, Inc. All rights reserved. 13 Presentation_ID Hardware Support – LAN Switches Select configuration help by feature: CallManager EtherChannel® Multicast Quality of Service (QoS) …etc. Software Configuration

© 2001, Cisco Systems, Inc. All rights reserved. 14 Presentation_ID Hardware Support – LAN Switches Sample configuration for EtherChannel between Catalyst ® 4000, 5000, and 6000 series

© 2001, Cisco Systems, Inc. All rights reserved. 15 Presentation_ID Hardware Support – LAN Switches Known problems: Field notices …more Search by topic: Password recovery Spanning Tree Protocol Access to tools: Bug Toolkit …more Troubleshooting

© 2001, Cisco Systems, Inc. All rights reserved. 16 Presentation_ID Hardware Support – LAN Switches Sample “How to” document Provides recovery procedures

© 2001, Cisco Systems, Inc. All rights reserved. 17 Presentation_ID Hardware Support – LAN Switches Sample troubleshooting document Troubleshooting steps and resources

© 2001, Cisco Systems, Inc. All rights reserved. 18 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 19 Presentation_ID Technology Support Select “Technology Support” Note: Featured links or frequently accessed documents are listed on main page Featured Links

© 2001, Cisco Systems, Inc. All rights reserved. 20 Presentation_ID Technology Support Select Technology from: Navigation bar Center section

© 2001, Cisco Systems, Inc. All rights reserved. 21 Presentation_ID Technology Support – LAN Switching Select a LAN Technology: EtherChannel FDDI & CDDI LAN Security Spanning Tree …and more

© 2001, Cisco Systems, Inc. All rights reserved. 22 Presentation_ID Technology Support – LAN Switching Organized by: Overview Network Design Implementation and Configuration Verification and Troubleshooting Documentation

© 2001, Cisco Systems, Inc. All rights reserved. 23 Presentation_ID Technology Support – LAN Switching Overview Standards and Specifications Features

© 2001, Cisco Systems, Inc. All rights reserved. 24 Presentation_ID Technology Support – LAN Switching Tech note provides: Feature description Availability Configuration Monitoring Related information

© 2001, Cisco Systems, Inc. All rights reserved. 25 Presentation_ID Technology Support – LAN Switching Documents help sketch out network designs Network Design

© 2001, Cisco Systems, Inc. All rights reserved. 26 Presentation_ID Technology Support – LAN Switching Sample “How to” document

© 2001, Cisco Systems, Inc. All rights reserved. 27 Presentation_ID Implementation and Configuration Features and Versions Samples and Tips Technology Support – LAN Switching

© 2001, Cisco Systems, Inc. All rights reserved. 28 Presentation_ID Sample configuration document General understanding Configuration examples Technology Support – LAN Switching

© 2001, Cisco Systems, Inc. All rights reserved. 29 Presentation_ID Technology Support – LAN Switching Sample topologies and explanations of UplinkFast and BackboneFast

© 2001, Cisco Systems, Inc. All rights reserved. 30 Presentation_ID Technology Support – LAN Switching Step-by-step instructions for enabling and disabling features

© 2001, Cisco Systems, Inc. All rights reserved. 31 Presentation_ID Troubleshooting Known problems such as security advisories Troubleshooting documents Troubleshooting tools Technology Support – LAN Switching

© 2001, Cisco Systems, Inc. All rights reserved. 32 Presentation_ID Sample troubleshooting document Technology Support – LAN Switching

© 2001, Cisco Systems, Inc. All rights reserved. 33 Presentation_ID Technology Support – LAN Switching Flash animation explains Spanning-Tree Protocol failure

© 2001, Cisco Systems, Inc. All rights reserved. 34 Presentation_ID Technology Support – LAN Switching Identifying bridge loops Restoring connectivity Checking ports Looking for resource errors Disabling unneeded features

© 2001, Cisco Systems, Inc. All rights reserved. 35 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 36 Presentation_ID Tools & Utilities Select “Tools & Utilities” section

© 2001, Cisco Systems, Inc. All rights reserved. 37 Presentation_ID Tools & Utilities Tools segmented by: Alphabetical list Task: configuration, installation, troubleshooting, etc. Software downloads TAC case management

© 2001, Cisco Systems, Inc. All rights reserved. 38 Presentation_ID TAC Advanced Search Search by: TAC Technical Documentation Case studies Config examples …more TAC Data Collections Bug Toolkit Case Open tool …more All of NetPro Search

© 2001, Cisco Systems, Inc. All rights reserved. 39 Presentation_ID TAC Advanced Search Fewer results Quick access to solutions

© 2001, Cisco Systems, Inc. All rights reserved. 40 Presentation_ID TAC Advanced Search Select “TAC Data Collections” Enter bug ID Select “Bug Database”

© 2001, Cisco Systems, Inc. All rights reserved. 41 Presentation_ID TAC Advanced Search Links directly to the release notes in Bug Toolkit The Result

© 2001, Cisco Systems, Inc. All rights reserved. 42 Presentation_ID Software Advisor Determines compatibility and feature information for Cisco IOS and Catalyst Operating System software Combination of tools: Hardware/ Software Compatibility Matrix Feature Navigator Compatibility Advisor

© 2001, Cisco Systems, Inc. All rights reserved. 43 Presentation_ID Software Advisor Helps you: Analyze your hardware configuration Select software for your Cisco Catalyst product

© 2001, Cisco Systems, Inc. All rights reserved. 44 Presentation_ID Software Advisor Paste Show Version and Show Module command output directly into the tool

© 2001, Cisco Systems, Inc. All rights reserved. 45 Presentation_ID Software Advisor Result: Analysis of your hardware configuration Text highlighted in red indicates the current CatOS software version needs to be updated

© 2001, Cisco Systems, Inc. All rights reserved. 46 Presentation_ID Software Advisor Software Upgrade Steps

© 2001, Cisco Systems, Inc. All rights reserved. 47 Presentation_ID Software Advisor Software information by component

© 2001, Cisco Systems, Inc. All rights reserved. 48 Presentation_ID Bug Toolkit Research a software upgrade or troubleshoot Enter known bug ID Search bugs related to Cisco IOS Software by release Search for bugs in other Cisco software or hardware

© 2001, Cisco Systems, Inc. All rights reserved. 49 Presentation_ID Bug Toolkit Catalyst 4000 Series example: Select version Enter keywords Set advanced options

© 2001, Cisco Systems, Inc. All rights reserved. 50 Presentation_ID Bug Toolkit Results Your search criteria

© 2001, Cisco Systems, Inc. All rights reserved. 51 Presentation_ID Bug Toolkit Individual Bug Details Save this bug to a bug group

© 2001, Cisco Systems, Inc. All rights reserved. 52 Presentation_ID Output Interpreter Analyzes output from show commands Displays:  Errors  Warnings  Information  References

© 2001, Cisco Systems, Inc. All rights reserved. 53 Presentation_ID Output Interpreter Results from “show port” command:  Errors, including suggestions  Warnings, including suggestions

© 2001, Cisco Systems, Inc. All rights reserved. 54 Presentation_ID Output Interpreter Results from “show port” command (cont’d.)  Information  References Feedback form

© 2001, Cisco Systems, Inc. All rights reserved. 55 Presentation_ID Output Interpreter Optional technologies pull-down menu: Make your optional selection

© 2001, Cisco Systems, Inc. All rights reserved. 56 Presentation_ID TAC Case Collection… Just Solve It! Free text query Guided search Search by solution number View All Solutions Suggests solutions that come from actual cases taken by TAC engineers

© 2001, Cisco Systems, Inc. All rights reserved. 57 Presentation_ID TAC Case Collection Free text query

© 2001, Cisco Systems, Inc. All rights reserved. 58 Presentation_ID TAC Case Collection Tool will clarify the problem area and frequency Edit problem type if query has been misunderstood

© 2001, Cisco Systems, Inc. All rights reserved. 59 Presentation_ID TAC Case Collection Clarifying questions continue: e.g., What is the port LED status?

© 2001, Cisco Systems, Inc. All rights reserved. 60 Presentation_ID TAC Case Collection Search results table Click on “View Solution” links to be taken to solutions

© 2001, Cisco Systems, Inc. All rights reserved. 61 Presentation_ID TAC Case Collection Detailed solution page

© 2001, Cisco Systems, Inc. All rights reserved. 62 Presentation_ID TAC Case Collection Guided Search Tool will clarify problem area

© 2001, Cisco Systems, Inc. All rights reserved. 63 Presentation_ID TAC Case Collection Additional clarifying questions as you interact with the tool to get to your solution

© 2001, Cisco Systems, Inc. All rights reserved. 64 Presentation_ID TAC Case Collection Search results table Click on “View Solution” links to be taken to solutions

© 2001, Cisco Systems, Inc. All rights reserved. 65 Presentation_ID TAC Case Collection Detailed solution page

© 2001, Cisco Systems, Inc. All rights reserved. 66 Presentation_ID TAC Case Collection View All Solutions

© 2001, Cisco Systems, Inc. All rights reserved. 67 Presentation_ID TAC Case Collection View All Solutions (cont’d.)

© 2001, Cisco Systems, Inc. All rights reserved. 68 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 69 Presentation_ID TAC Case Management Tools Easy access to the Case Open tool

© 2001, Cisco Systems, Inc. All rights reserved. 70 Presentation_ID TAC Case Management Tools Open a case via the “Tools & Utilities” section Select “TAC Case management” tools from: Navigation bar or Center section Or….

© 2001, Cisco Systems, Inc. All rights reserved. 71 Presentation_ID TAC Case Management Tools Links directly to the Case Open tool

© 2001, Cisco Systems, Inc. All rights reserved. 72 Presentation_ID Cisco TAC Newsletter Receive the latest technical information and tool updates Indicate technology preferences and receive “TAC News Flashes” about your areas of interest Subscribe now at the above URL

© 2001, Cisco Systems, Inc. All rights reserved. 73 Presentation_ID Training Resources Cisco Learning Connection TAC Training E-Seminars Learn about Cisco technologies Cisco TAC Web Seminars Learn how to navigate the Cisco TAC Web Site for technical resources

© 2001, Cisco Systems, Inc. All rights reserved. 74 Presentation_ID Networking Professionals Connection Participate in discussion groups Attend live, online Tech Talks Ask the Expert: Discuss networking issues with Cisco

© 2001, Cisco Systems, Inc. All rights reserved. 75 Presentation_ID Cisco TAC Web Site: Industry Award Winner Cisco TAC Web Site wins the 2002 “Ten Best Web Support Sites” award from the Association of Support Professionals (ASP) High marks in the areas of: Web usability Web design and navigation Knowledge bases Search Interactive features

© 2001, Cisco Systems, Inc. All rights reserved. 76 Presentation_ID Conclusion Easier navigation Improved search One location for all technical documentation Direct access to the Case Open and Case Query tools Benefits of the Cisco TAC Web Site