WELCOME TO COMPASS GROUP Angela Cox & Mark Lean

COMPASS GROUP GLOBAL SCALE £17bn revenues £1.2bn Operating profit 55 Countries 509,000 people 5bn meals a year Largest food and support service business in the world 3 Operating Divisions So who thinks they know a bit about the business? PEOPLE – we are the 8th largest CORPORATE employer in the WORLD and 17th largest if you include Public Employers Not even in the top 400 for Revenue – means two things – we are all about people and we work damn hard for our money! 51,000 client sites

COMPASS GROUP GLOBAL OPERATIONS Fast Growing & Emerging £3.1bn Revenue £235m Op Profit 19% of Group Rev North America £7.5bn Revenue £598m Op Profit 44% of Group Rev 3 Distinct Areas North America – The Groups Growth Engine – delivering 7-10% growth consistently over the last few years Fast Growing & Emerging – Rapid growth: Turkey over 20% growth in 2012 / Brazil – this are the opportunity markets to grow into Europe & Japan – Mature, economically stagnant, tough competition All three have very specific traits and require a particular skill set to manage and deliver – so Richard has been busy in the last 7 years ensuring we have the right people, in the right places, doing the right things to maximise these markets While at the same time giving us the universal language of MAP – to drive consistency and comparability Europe & Japan £6.2bn Revenue £397m Op Profit 37% of Group Rev

COMPASS GROUP UK&I

Compass UK&I Part of Compass Group, FTSE 100 Organisation, £17.6bn T/O UK&I circa £1.8bn T/O Sector led with central support functions: Defence Education Healthcare Restaurant Associates Eurest Sports, Hospitality & Leisure FM Support Services 3 Divisions – Vision Security Group, ICM, 14forty £320m turnover Op Ex Journey started in May 2014-OEE led initially

Operational Excellence - Compass UK&I Operational Excellence capability within sectors Led by Business Excellence Director’s in each sector Varying levels of progress on Operational Excellence journey Differing focus across sectors Different structures and level of capability based on business needs Small Central Operational Excellence team Support sectors and central functions Development of standardised, “One Best Way” tool kit and documentation Future focus on transformation across support functions (HR, Finance, Commercial, IT)