Quality Management - Case Juvanpuisto Comprehensive School Gazprom Educational Centre 15 th December 2011

Co-operation since 2006 Airaskorpi 2011

Two Aspects of Quality Management 1. Self-Evaluation 2. National testing of 9.th grade students Airaskorpi 2011

1. PART : Self-evaluation by Questionaires The E.F.Q.M method (European Foundation for Quality Management) The 9 Criteria are: 1. Leadership 2. Strategy 3. People 4. Partnerships & Resources 5. Processes, Products and Services 6. Customer Results 7. People Results 8. Society Results 9. Key Results Airaskorpi 2011

Quality of structures Leadership Staff Economical Resources Evaluation The quality that students will see! -Curriculum in action -Teaching styles, teachers’ skills - Student’s well-being, co-operation with parents - school building, IT-solutions, materials - safety

Evaluation period 3 years - Questionaires for….. Pupils Teachers Parents Answering through the internet Instant Feedback comes in the form of a circle Airaskorpi 2011

An excample of a 5 step questionare for parents Airaskorpi 2011

Ossi Airaskorpi 2009 Bigger circle is better – Students answers in our school compared to the results of the average in Espoo

Results at 2006 Pointing out our weaknesses: -Too little time for teachers pedagogical discussions -Lack of Information about activities happening in school -Commitment to commonly accepted rules Pointing out our strenghts: -Techers’ abilities -Students feel accepted and it is easy to make contact with teachers -Parents are happy with the learning results Airaskorpi 2011

Ossi Airaskorpi 2011 Example of teachers answers – showing the issues for development Time for discussion Commitment Lack of Information ( Average of Schools in Espoo)

PDCA = Plan – Do – Check - Act Airaskorpi 2011 Check Plan Do Act Strategy Economy Long-term plans Strategy Economy Long-term plans

2. PART of Q.M. NATIONAL testing for 9 th grade students Usually the testing month is May – annually Testing is organized by the Finnish board of Education Mathematics, Chemistry, Physics, Biology, Geography + finnish and english language Some schools are chosen to participate in testing, others can do it voluntary BENEFITS from testing: The average level of learning comes visible Every school can compare their results to the average level of leaning results in Finland Our goal is to be above the average Airaskorpi 2011

Biology 2011 Airaskorpi 2011 The average Juvanpuisto

Physics 2011 Airaskorpi 2011 Average Juvanpuisto

New methods are being introduced in 2012 BSC Balanced Score Card – the quality handbook Defining goals that are spoken and understood Measuring how well we move towards the goals Are we measuring teaching or learning? ? Airaskorpi 2011

Where is our focus? Focusing on weaknesses or areas for development Focusing on strenghts Airaskorpi 2011 Result: Mediocracy or average achievement Result: Excellence

Thank You! Airaskorpi 2011