General Format of an E-mail Writing Letters asking for help Exercise Review of Unit One.

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Presentation transcript:

General Format of an Writing Letters asking for help Exercise Review of Unit One

Cc: Carbon copy Bcc: Blind carbon copy Subject To  To: 收件人  Carbon copy: 抄送  Blind carbon copy:  暗送  Subject: 主题  Attachment: 附件 Attachment

 body: 邮件正文   Style: block style: 齐 头式 -  Alignment: left: 左对齐   Paragraph space:  1 line 段落间距 Block style 1 line

Salutation: ( 称呼 ) Signature: ( 署名 ) Complimentary closing 信尾问候

1. 称呼 2. 简短自我介绍 3. 请对方帮忙 4. 描述问题 5. 希望对方帮助解决问题 6. 信尾问候语 7. 写信人签名 1.Salutation 2.Brief self-introduction (when writing for the first time) 3.Ask for a favor 4.Describe the problem 5.Hope to get help 6.Complimentary closing 7.Signature

Note: 1.Salutation can be followed by colon (:) or comma (,). The former is used in formal letters, the latter informal. 2.Salutation could be: ① Dear Mr. Zhang (title) ② Dear Susan ③ Dear Human Resources Manager (position) ④ Ladies and Gentlemen ⑤ Dear Friends

Some possible patterns:  I am Leo from (/in) the after-sales department.  My name is Michael, working for the ABC company.

Some possible patterns:  I wonder if you could help me with my computer.  I wonder if you could do me a favor and have a look at my report.  I would appreciate it if you could send me the documents ASAP.

Some possible patterns:  When I run the program SPSS, a dialogue box pops up which says that …  When I tried to open the document, I was prompted that the file was broken.

Some possible patterns:  Could you please kindly tell me why the dialogue box keeps popping up?  I wonder if you could help me fix the problem.  Could you help me solve the problem? Your kind help will be appreciated.

Some examples: (F for formal; InF for informal) 1.Respectfully, (very formal) 2.Yours truly, (formal) 3.Sincerely, (between F and InF; frequently used) 4.Regards, (informal) 5.Cordially, (informal) 6.Love, (for intimate friends and relatives)  SignatureSign your name at the end.

Write an to the Helpdesk Department to ask for help on the problem mentioned in the book. You could use the words and patterns we’ve just learnt above.

 Review this unit  Read Part 5 to learn about Telephone Interviews

General Format of an Writing Letters asking for help Exercise Review of Unit One

Thank you!