Experiences from the RDP implementation and lessons learned for the campaign Workshop 2 National Paying Agency under the Ministry of Agriculture Blindžių Str. 17, Vilnius, Lithuania, Tel. ( ) , Fax. (+370 5) ,

CONTENT Management structure Legal acts structure and creation process Collaboration with other institutions, bodies and farmers Information systems E-services Support administration Publicity Personnel

1) Strategic planning for period needed. 2) Clear and understandable administration schemes and procedures for PA staff. 3) Clear authority / management lines between MA, PA and delegate parties. 4) More PA involvement in the MA decision making process. 5) Clear process mechanism for operative solution of administrative problems. MANAGEMENT STRUCTURE

LEGAL ACTS STRUCTURE AND CREATION PROCESS 1) Better initial preparation with all those concerned to minimize the problems to be fixed later. 2) Simple and understandable legislation needed, that leaves no space for interpretation. 3) Clear legal acts structure, creation principles and process. 4) Minimum number of changes as regards legal acts.

COLLABORATION WITH OTHER INSTITUTIONS, BODIES, FARMERS 1)Regular meetings between institutions (involved in support administration) and round tables with social partners on various problematic questions and sharing good practices. 2) Better coordination and collaboration between MA, PA and delegate parties. 3) Establishing an online discussion platform with all stakeholders.

INFORMATION SYSTEMS 1)Information systems is a must for appropriate support administration. 2) Unification of different information systems. 3) Maximum flexibility in changing (but it can cost). 4) Maximum automation of processes.

E-SERVICES 1)E-services and e-communication are the future of support administration. 2) Service, which must be simple, understandable, fast, affordable, high quality and surpassing farmers' expectations. 3) Newsletters or other important announcements via sms / . 4) Importance of active promotion actions and helps (training, helpdesk, etc.).

SUPPORT ADMINISTRATION 1)Same administration schemes for similar measures. 2) Less requirements or requirements, that can be checked in registers - less mistakes and problems. 3) Use of standard unit cost or lump sum reduces administrative burden and costs. 4) Clear and adequate sanctions system needed. 5) No support agreements, project reports or advance payments claims.

PUBLICITY 1) Importance of active publish actions via Internet (PA webpage, Facebook, Youtube, etc.). 2)Personalized e-portal with all support administration information. 3) Call centre–helpline is desirable.

PERSONNEL 1)Motivated staff is a must. 2) Clear separation of functions and responsibilities. 3) Adequate resources for support administration ensured. 4) Work indicators ensures quality.

National Paying Agency under the Ministry of Agriculture Blindžių Str. 17, Vilnius, Lithuania, Tel. ( ) , Fax. (+370 5) , THANK YOU FOR YOUR ATTENTION