Collections Strategy 2011 No costs for associations Less risk for associations Transparency Guidance provided to Board’s when needed Competitive pricing to home owner

RED ROCK FINANCIAL SERVICES Mission Statement: To assist our Association clients in maintaining the fiscal health of their community, by collecting the funds assessed by governing documents, and throughout that process treat all our collection customers with dignity and respect.

Who is Red Rock

Red Rock Financial Services No costs for associations Boards no longer have to selectively pursue collections due to cash flow issues The HOA collects 100% of the assessments Red Rock collects their fees when owner pays Less risk for associations HOAs don’t lose legal fees when bankruptcies or bank foreclosures occur Web based portal for boards and managers Boards and managers can check status at any time Charts and graphs to track progress Timely Reporting Ease of reports for board meetings Collection information for the homeowner

Red Rock Financial Services Customer call center Trained customer care associates All calls are recorded Calls frequently screened for quality assurance 2 group leader’s and management on staff to handle any customer concerns Education Board Training Willing to attend Board meetings Provide collection analysis and direction Guidance provided at Board meetings when needed Competitive pricing Boards still make foreclosure decisions

Steps in the Collection Process

Collection Timeline - TX Demand Letter 30 Days Assessment Lien Recorded 30 Days Notice of Default 20 Days Posting to Sale Held 21 Days Sale-Deed Preparation Up to 30 Days A homeowner has 180 days to redeem to the property (90 days for a condominium)

Collection Fees

Why Red Rock Financial Services We Get It! Licensed The Potential Born of an HOA management company. We understand our customer’s customer Licensed and bonded to perform collections from start to finish Collect delinquent assessments, fines, and violations No Cost to the HOA Advanced Distribution of Payments

Education  Workshops  Board Training  Willing to attend Board meetings  Provide collection analysis and direction  Real time collections data availability

Technology State of the Art Software - Allows us to manage workflow with up to the minute reporting - Allows us to customize for our customer’s needs - Allows for real time access on the internet - Allows for limitless reporting capabilities Paperless Work Environment - Security of documents - Easy Board access - Automated Delinquency Reports - Data Porting for seamless transition of financial records - Less environmental impact

Payment Processing (It’s your Money)  Process all payments Partial payment Personal checks (may delay ACH for Days) Payments processed per homeowner request, even if it pays only the association.  ACH transfer funds next day  Provide detailed reporting on all funds collected during the month  Collect late fees and interest while in collections Cost  No cost to the association  No start up

Conclusion – Red Rock  Provides the highest level of customer service  Real time reporting = transparency  Fast access to cash  Action on 100% of the HOA’s delinquent homeowners  No long term contract  We think like you do  No Cost to the HOA