Chapter 10 McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Resource Planning and Collaboration Systems
Chapter 10 SECTION 10.1 ENTERPRISE RESOURCE PLANNING 10-4
Chapter 10 ENTERPRISE RESOURCE PLANNING
Chapter 10 ENTERPRISE RESOURCE PLANNING ERP is a logical solution to incompatible applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems 10-8
Chapter 10 NO SILOS SalesAcctMfgMktHR SalesHRMktMfgAcct
Chapter 10 CONSOLIDATED DATA 10-14
Chapter 10 SINGLE DATABASE 10-12
Chapter 10 INFORMATION 10-11
Chapter 10 AUTOMATE PROCESSES 10-13
Chapter 10 CORE AND EXTENDED ERP COMPONENTS 10-18
Chapter 10 CORE ERP COMPONENTS Accounting and finance Production and materials management Human resource 10-19
Chapter 10 EXTENDED ERP COMPONENTS Business intelligence Customer relationship management Supply chain management E-business: Elogistics Eprocurement 10-23
Chapter 10 INTEGRATING SCM, CRM, AND ERP 10-28
Chapter 10 INTEGRATING SCM, CRM, AND ERP Middleware Enterprise application integration (EAI) middleware 10-27
Chapter 10 CHOOSING ERP SOFTWARE Successful ERP projects share 3 attributes Overall fit o Off the rack o Off the rack and tailored to fit o Custom made Proper business analysis Solid implementation plans 10-31
Chapter 10 SECTION 10.2 COLLABORATION SYSTEMS 10-32
Chapter 10 COLLABORATION SYSTEMS 10-39
Chapter 10 TYPES OF COLLABORATION Unstructured collaboration (information collaboration) Structured collaboration (process collaboration) 10-40
Chapter 10 COLLABORATION SYSTEMS Knowledge management systems Content management systems Workflow management systems Groupware systems 10-41
Chapter 10 KNOWLEDGE MANAGEMENT SYSTEMS Knowledge management (KM) Knowledge management system (KMS) 10-42
Chapter 10 CONTENT MANAGEMENT SYSTEMS Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM) 10-48
Chapter 10 CMS & WIKIS Wikis Business wikis
Chapter 10 WORKFLOW MANAGEMENT SYSTEMS Workflow Workflow management system
Chapter 10 WORKFLOW MANAGEMENT SYSTEMS Messaging-based workflow system Database-based workflow system 10-51
Chapter 10 GROUPWARE SYSTEMS 10-52
Chapter 10 CONFERENCING TOOLS Videoconference Web conferencing
Chapter 10 MESSAGING Instant messaging Text messaging 10-56
Chapter 10