Transforming Culture & Improving Clinical Care in the Scottish Ambulance Service through Human Factors Karen Wilson Alison Ferahi Gary Rutherford Colin.

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Transforming Culture & Improving Clinical Care in the Scottish Ambulance Service through Human Factors Karen Wilson Alison Ferahi Gary Rutherford Colin Crookston

National provider of pre-hospital care 4,076 Staff 666,857 A&E Incidents 1,170,105 PTS journeys 3,235 Air Ambulance Missions Context

From blame culture to just culture From person-specific to Root Cause & Human Factors From censure to learning opportunities Our Journey

Variety of ways of getting there: Significant Adverse Event Process Cultural work OD work & Flying Lessons 3RU project Education Person-centred health & care programme Delivering Future Leaders & Managers

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