Changing How Our Children Grow Up in America. Supporting Staff Development and Retention with a New BBBS Learning Center

Changing How Our Children Grow Up in America. In March the BBBS Learning Center will change! From Pathlore To * S um T otal Results on Demand *Photo of site out of the box, not yet branded

Changing How Our Children Grow Up in America. How does this support our focus on Program Impact & Resource Development? The BBBS Learning Center is the home of all leadership, staff and board development planning and learning activities. The new system will improve manager oversight of the development process for their staff, be easier to use than the previous system and will offer more flexibility. Staff development leads to staff retention. This is essential especially for top talent during times of uncertainty. Well-trained managers and staff are essential to making longer, stronger matches, ensuring child well-being, and enabling resource development Key training and development opportunities for 2009 include: –The new Program Certification process for program managers and staff. Certification provides a roadmap for getting new program staff and managers up to speed in their jobs quickly and effectively –New training opportunities for Fund Development staff and access to external training –Orientation and transition guidance for new CEOs – new modules available in 2009 through the Learning center –Boards will be equipped with training and resources through the learning center as well as through Agency Connection.

Changing How Our Children Grow Up in America. Who should prepare for the change? All leaders, staff and board who currently have a record or transcript in the BBBS Learning Center should prepare for conversion All program staff and managers should create an employee profile, if they don’t already have one, so they can pursue certification Fund Development staff, other staff and board who do not have a profile should create one to enable them to take advantage of all the Learning Center has to offer in 2009 and beyond.

Changing How Our Children Grow Up in America. What are the benefits? One place to assess competencies, plan for development of knowledge and skills and track development progress System is easier to navigate, register for and launch online courses New dashboard and reporting capabilities for managers – can be done on an individual, group or agency level. Courses can be assigned and oversight of completion can be tracked by management Individual competency development activities such as a stretch assignment, reading a book or doing a project can be assigned and tracked for developmental purposes. Gaps in competencies across an agency or a function can be identified and targeted for group development. Staff or board members, who may move to another BBBS agency, can retain their record of development activities in the system. Ability to register staff, groups of people or board members for courses

Changing How Our Children Grow Up in America. Prepare for successful conversion MilestonesWhoBy When* Communicate to staff about the change. Plan for implementation. Agency CEOs and/or Program ManagersJan. 16th Review list of names for your agency and Inform Maritza Santiago about staff who have left the organization so their records can be inactivated. Agency designeeJan. 16th Print current transcript and keep for verification All staff who have used the Learning Center previously Between Jan. 26 and 30 Add new staff and connect staff to their managers Agency designeeMid Jan – February Learn how to use the new system via training guides, webinars, etc. Agency staff Agency managers Mid February – end of March Go Live! – Go in and test your sign on and verify your data and transcript All staff who have a profileEnd of March *Note – dates are subject to change depending on receipt of information from agencies

Changing How Our Children Grow Up in America. What happens if you don’t prepare? The old system goes away Staff who have not been made aware of the change will have difficulty signing into the new Learning Center or registering for necessary training. A high volume of Help calls will limit our ability to assist you in a timely manner

Changing How Our Children Grow Up in America. Next Steps Print the Conversion Planning Guide and assign someone to manage the timeline. Review information about program certification if you are not already familiar with it. Print off and provide a copy of the Conversion Readiness brochure for each staff member. It will remind them of the steps they need to take and the timeline for conversion.

Changing How Our Children Grow Up in America. Appendix

Changing How Our Children Grow Up in America. About SumTotal Systems Named market share leader in Learning Management Systems 2008 report by Bersin & Associates. »45% larger than the next nearest competitor »800+ employees to support customer base. Financially sound »Publicly traded company »$120 Million+ in annual revenue Provides integrated talent and learning management systems

Changing How Our Children Grow Up in America. 11 How we chose this system Began investigation of options in 2007 Apr 2008 – sent RFPs to 7 vendors Narrowed to two vendors based on high level criteria Hands on testing in ‘sandbox’ by review team Top 2 reviewed by NLC HR Committee Checked references from other companies using the system