Teri Ridler Hands On Leaderhip

Engagement = Success Gallup Data: Companies with Engaged Employees: o Have 50% lower turnover o Experience 56% higher customer loyalty o Have 38% higher productivity Engaged Employees: o Outperform disengaged co-workers by 25% o Generate 40% more revenue o Take 60% fewer sick days

Engagement How Do You Create an Environment That Fosters Engagement: o Employees are told what is expected o Employees see the mission of the company played out every day o Employees are rewarded for progress as well as results o Employees are given opportunities to learn and grow

The Inspiration Triangle Leadership’s Challenge: Keep employees engaged so they will deliver the product Awareness Acknowledgment Education

Awareness What is your Core Purpose: Who Does What for Whom and How What are your Guiding Principles and Values

Awareness Communication is Key!! o Culture/Values o Individual Expectations o Changes

Education Prepare to Produce o Job Analysis and Skill Development o Individual Development Plans o Immersion Training

Acknowledgment Celebrate Successes o Reinforce Consistently o Celebrate Globally o Correct Individually

Inspire! People don’t leave companies, they leave people! People will be more inspired by what you DO than by what you SAY!