Is FM a Profession? - Not Yet! Martin Pickard CFM FBIFM

“FM is a mixture of trades which leads to jack of all trades and master of none” Catering Mail CSR Cleaning Maintenance PPM Security Property Post Reception

Facilities Management Facilities Management is the integration of multi- disciplinary activities within the built environment and the management of their impact upon people and the workplace. BIFM Process & Technology People Place

The Vision Value recognition A role model for other professions A thriving sector FM credibility

But … Poor Image Lack of engagement Mistrust in the supply chain FM is under pressure

Issue 1 -Image 48.7 % of FMs said their organisation did not value their contribution Rethinking FM 2004 “FM has no Standard Occupational Classification, no market listing and no credibility in the Boardroom” FM Market Report 2003 “Greedy & incompetent outsourcing companies are wrecking British Industry” Mick Rix, ASLEF FM has an image problem

The value argument Value Added through provision of facility aligned to business needs Destroyed through provision of facility that is costly to operate and fails business needs

Issue 2 - Engagement RICS FMG – 7000 BIFM – 8200 IFMA – FMA – 350,000 Asset Skills - 1.5m Where is everyone?

Professionals? A calling requiring specialised knowledge, considerable training and academic study Websters Low % of membership >1% FM qualified Low % of involvement Low levels of training

Issue 3 -Mistrust 33% of FM Customers believe that their supplier fails to deliver best practice i-fm Audit % of FM Customers have already decided not to renew with their current supplier Freedman survey % of FMs cite reliability of suppliers as their most important current performance issue Rethinking FM 2004 Cowboys or Partners

Our supply chain today Divided Inefficient Conflict Cost Failure

A Substantial Market Source: DTI Sector Report 2003 A £200bn Value Chain - 18% of GDP

Our challenge To create a profession that truly adds value to the organisations we serve and to UK plc by..reworking our image..raising the standard..full engagement across the sector

End of Term Report Credibility5/10Disappointing Professionalism6/10Could do better Relationships4/10Must try harder Potential10/10Could do well