Waynework, LLC Network Configuration Level 3 (TSC)

Network Configuration Augusta, GA – T1 (Voice) Circuit ID: BBDT93929 Pipeline: 1005GMRG IP Address: /29 Subnet: DNS: /.2 – T3 (Data) Circuit ID: BBDT90218 Pipeline IP Address: /24 Subnet:

Network Configuration Miami Lakes, FL – T1 (Voice) Circuit ID: BBDT93939 Pipeline: IP Address: /29 Gateway: Edgemark: Sonic Wall: Proxy Arp: Subnet: – T3 (Data) Circuit ID: Pipeline IP Address: Subnet:

Network Configuration Santa Anna, CA – T1 (Voice/Date) Circuit ID: BBDT93927 Pipeline: IP Address: x.x Subnet:

Tickets – Augusta, GA. Opened 7/18/2011. Packet losses and network IP’s incorrectly programmed into the L3 router located in Augusta. (Voice Network) – Level 3 switched from AT&T in Augusta 7/22/ – 7/27/2011 circuit down (1:55 pm) – 2:24 pm requested escalation, power cycled router no change in issue. – Restored 4/28/2011 at 11 pm

Tickets RFO – Received RFO, file in 8/1/2011 and filed under Level 3 in Exchange. – Contacted Level 3 to speak to a manager about our SLA – 9/20/2011 – Firewall issue with VOIP phones. Jeff at CommX to provide IP of servers to pass through L3 firewall.

Tickets – Oct 10, 2011 – Getting ready for VOIP Hot Cut in FL. Requested L3 to perform a HC on the circuit prior to hot cut. – Changing /30 to /29 – Completed IP justification form (DF) – Brief network outage L3 wide, investigating – Jan 20, 2012 – Need 64 bit VPN software for Larry C. Only 32 bit available.